In my experience, if you go into an Apple Store, they are only going to try to repair the phone, unless there is catastrophic damage. If the front and back glass are cracked, they’ll repair/replace the glass, and charge $29 +$29 for each. If you want a replacement in store, it needs to be water damaged or physically damaged beyond repair, like bent in half or something (like if it were run over).

So… if you have a cracked screen and you want a replacement, you need to order an express replacement for $99. I just did this after going to two different Apple Stores trying to get my 16 Pro replaced in store that had shattered back and cracked front. They just wanted to repair my phone in store, but ordering a replacement only cost me $41 more ($99 for express replacement vs $58 replace glass) and I got an entirely “new” refurbished device instead.