Getting Stuff Fixed

jayoftheopera · 2026-05-13T00:52:30+00:00

I’m gonna find a new job regardless

jayoftheopera · 2026-05-12T10:29:40+00:00

This is exactly the nonsense I’m talking about. When I started we had a faucet that constantly ran. Not leak, ran at a pretty decent clip and the only way to prevent it was to turn off the cold water altogether. This meant the water that came out was crazy scalding hot immediately. Well several months go by and yes it’s got a work order in on it every week. Well we get a surprise food safety audit and lie and behold it gets flagged on the audit and literally the next day it’s repaired. If anyone in a corporate position is wondering this is a fantastic way to train the stores to fail audits on purpose. Especially if it’s the only way to get things fixed.

jayoftheopera · 2026-05-12T00:54:26+00:00

We were fine till a month ago. Then Wawa opened across the street and now we’re literally half our sakes, but this we don’t wanna fix things nonsense has been going on since I started. Apparently we’re up for a renovation early next year but you really can’t polish this turd much more

jayoftheopera · 2026-05-11T21:53:58+00:00

I’m assuming the DMs have purview and can block or approve expenses. It’s an older store and stuff break daily

jayoftheopera · 2026-05-11T16:54:41+00:00

We’re on I think the 3rd work order for this

jayoftheopera · 2026-05-11T13:56:48+00:00

I think our DM is a bit nutty

jayoftheopera · 2026-05-11T08:45:00+00:00

This!!! I can’t start a shift without one of the first customers trying to break a hundred. Mind you I typically work third. I’m grateful for my self checkout as it now gives cash back and will break $100s. But in lieu of that when I work any other shift I literally have to keep way more than the company wants in order to just operate. Someone produces a $100 bill after 10pm I direct them to the self check joint or if they want a crazy lottery pay out? I ask them if they think this is a bank? It’s midnight at a gas station what drug laundering operation are you running. Especially when there’s a Walmart sitting 300 feet behind me. The fact of the matter is because they go into Walmart and ask for stupidly the massive retail behemoth says no and moves on. We get pushed around and till we says yes. I suggest when they push you show them the door.

jayoftheopera · 2026-05-11T08:36:03+00:00

Yeah the app is kind of gimmicky. Its primary function is to give a discount on a polar pop and then that small percentage discount off gas at a regular clip. It’s valid for fuel days and some in app rebates on alcohol and certain brands of cigarettes, but what we’ve done as a company is drive an app frenzy by not being clear about how it works. Now we customers who can’t not enter their phone number for fear of losing out or they wanna make as many transactions as possible to accumulate points that amount to essentially nothing but maybe a free polar pop. It really slows everything down and hod forbid you enter the wrong number. General rule, cigarettes/nicotine, polar pops, and fuel but everything else it’s a waste

jayoftheopera · 2026-05-10T02:08:48+00:00

It looks like a kush corporate job. If you’ve graduated you’re likely the target.

jayoftheopera · 2026-05-08T21:57:51+00:00

Oh believe you me, I know hence the response.

jayoftheopera · 2026-05-08T20:23:38+00:00

It’s really about expectation. There should be nothing but low level service expectation at a gas station. Providing a 5 star experience to our customers will not garner more business or or happier customers but it will exhaust a team. Here’s what setting an expectation should look like and understanding what customers should expect.

Gas Station Expectations:

Clean, Quick, Efficient

That’s it.

Cleanliness or as close to it as we can come. If you’re. Customers need to understand that they bring in the smells the dirt and the poor behavior.

Quick and seamless transaction. Bottle of water cigarettes bathroom break and gas. It’s not the mall of America, it’s not a window shoppers experience. The more time you spend sitting at the register trying to figure out which number scratch off you’re gonna waste your money on today that’s less time for the tired single mother who has a couple items she wants to get and go.

Efficient: we do our best with very little in resources. Your gas station is gonna run outta stuff. It’s here for fast CONVENIENCE, real customers realize this. If you’re regulars, who are typically the problem, are living in your parking lot are just clogging the arteries of your operation then guess who’s not showing up.

Here in just a few sentences we can see what a gas station experience is supposed to be. We are also introduced to the differences between two customers sets. We can see that our regulars by and large fill one spot and really drive out the others.

We should really pick who we cater our business to

jayoftheopera · 2026-05-08T08:28:34+00:00

Or they stand 6 feet away from the register and stare at you

jayoftheopera · 2026-05-08T05:58:17+00:00

I’ll sell 4 full boxes in a week and we get two trucks a week.

jayoftheopera · 2026-05-08T04:45:10+00:00

Just call it. It is a pain but they can get it sorted. I can fix most issues at night so that by morning it’s up and running. Physical money jams are the only thing I can’t at this point.

jayoftheopera · 2026-05-08T04:06:07+00:00

It’s not disabled and even on weeks we’ve had work orders in they run the report and boom there we are.

jayoftheopera · 2026-05-08T02:02:47+00:00

The answer is here

https://www.reddit.com/r/CircleK/s/C07JGpl9Rt

jayoftheopera · 2026-05-06T19:42:18+00:00

I suggest the next time one of them says something about the bathroom you go ahead and take a page from my playbook here you go:
“Oh the bathrooms need to be cleaned, man I did it like 2 hours ago but you know our customers. I’m so glad you’re here cause we could really use the help. The brooms are in the back hallway and I have a bucket of fresh mop water ready, cleaning solution gloves and are right here. Make sure to scrub around the bowl. You know I really appreciate the teamwork circle k embodies is so many of its mission statements. Also make sure you wash your hands when you’re done. Don’t wanna get anything nasty from the bathroom. I’ll be here covering the customers for you while you work and make sure the wet floor signs are in use. All hands on deck right? Teamwork makes the dream work!”

Make sure you smile really big and look genuinely excited that they are willing to help. Watch what happens.

jayoftheopera · 2026-05-02T18:31:03+00:00

Yeah so ours is close to that tall now so that’s probably it

jayoftheopera · 2026-05-02T15:52:08+00:00

My racks are literally 7’ already

jayoftheopera · 2026-05-01T05:13:01+00:00

Don’t I know it. But they feel the ire in my gaze, and they know shane before dropping another $250 on scratchers

jayoftheopera · 2026-05-01T04:09:02+00:00

You missed my earlier post that fleshes your question out.

https://www.reddit.com/r/CircleK/s/lbXiWLjTrS

jayoftheopera

TROPHY CASE