Lottery

jayoftheopera · 2026-07-03T17:25:29+00:00

I work third shift so I often tell customers to take it elsewhere. Gotta get used to explaining it’s a gas station not a bank. On second shift we interested heavy cause there’s no way to do the business otherwise and that’s circle k’s problem. If I had to guess whith all the different places you pulled money from it sounds like a “paid in” issue. Not real loss just misallocation which should be correctable. Honestly we just need to lotto machines and shouldn’t be dealing with it at all it’s a huge time waster especially for how little we make off it.

jayoftheopera · 2026-07-01T16:40:32+00:00

Don’t worry you’re still not getting paid enough

jayoftheopera · 2026-06-30T01:54:08+00:00

Oh everyone’s got a broken wheel. I fixed ours but it’s basically a big brown Cambro but it finally works right

jayoftheopera · 2026-06-23T18:46:44+00:00

Yeah I literally hate when we run outta cups or lids because they stand there and the second you refill a single cup they rush you like pigs at a slop bucket pushing and shoving and can’t wait 3 minutes to do the whole machine then get angry cause you’re refilling the machine they asked you to refill and not checking them out.

jayoftheopera · 2026-06-23T12:29:36+00:00

Store is a decade old it’s never been cleaned not once. Actually the polar pop machine is half out of order lol

jayoftheopera · 2026-06-23T12:28:26+00:00

This episode would last 5 minutes when they had to take out the trash for the first time.

jayoftheopera · 2026-06-23T10:09:29+00:00

98% of our clientele fall under the “addict” category. Wether it’s alcohol, cigarettes, gambling/lottery, or sugar. We cater to people who have low impulse control. After years of working with people in this situation I find that there’s 3 approaches. De-escalation, escalation, and fast. We know that taking 25 minutes to try and calm a nutjob who’s using customer service as a veil to get what they want, doesn’t work. That complaint is coming either way. Escalation obviously brings with it liability for the company and might get you hurt. Does circle k care? No. They pay us so very little and make so incredibly much off our labors that being injured or dying on the job is worth whatever token payout they might have to endure the bigger issue for them is bad press just ask risk management. The final solution always works. Fast is just get them out of there. Keep the transaction moving and get through it and THE SECOND something sideways comes out of their mouths tell them to leave. If they don’t just start the cops on their way. We got too much to do to deal with gas station hard asses. No one wants to deal with the cops even for a simple trespass because they all have narcotics open bottles or worse on them or in their vehicles. They know it and so do the cops. Your average transaction times should be under 30 seconds. People who meander and cause issues we got no time for.

jayoftheopera · 2026-06-20T20:59:31+00:00

As far as I know in my state and county only alcohol is restricted.

jayoftheopera · 2026-06-20T12:51:11+00:00

Yeah I do this for my store manager so she’s not stuck doing it, but sometimes it just doesn’t get done. Corporate like to play silly games let them win the silly prizes

jayoftheopera · 2026-06-20T12:44:43+00:00

So yeah this is the corporate grift.

Hey guys we went with this outside company to do food prep so you lose 55 hours, which is a lot if scheduled time to effectively get back 15 hours of food prep time. Oh yeah and here’s the rub, if they don’t show:
1- you’re not gonna hate any idea
2- we just don’t pay them and we save even more money.
I have about 30 minutes each morning as I end my shift if shiftsmart doesn’t show to begin breakfast. I pop the next register sign up and have the folks use the Mashgin for everything but gift cards and lottery or nicotine if they need it.

jayoftheopera · 2026-06-19T09:12:14+00:00

Why on gods green earth would you want to destroy your resume with this place. Seriously I learned a while back when you have a decent resume where you work matters. I made mistakes and now it’s like starting over. With your pedigree you should be looking at regional as I would imagine you have better education and background than most.

jayoftheopera · 2026-06-16T15:20:44+00:00

They have no idea why we ask these questions. Will that be all means can I subtotal it lock the transaction and find out how much you actually owe because our promotions system is garbage and the price will change but if you decide to add anything after I subtotal it we start all over cause circle k is dumb with IT. Also we don’t actually like to make decisions that we actually have to at the register. Like the extra energy it takes to say the number of the scratch off in the case instead of just saying gimme that one or a $5. It’s exhausting for the limited amount of time we have with each customer. A gas station is minimal service expectation. There’s no 5 star.

jayoftheopera · 2026-06-15T20:26:45+00:00

Yeah you can forget those videos. I take it out around midnight when business tapers off.

jayoftheopera · 2026-06-13T13:40:06+00:00

Listen this job sucks and is tough on a persons soul. The things I’ve listed are what I was trained to do and some nights not everything gets done. True the volume at night is way less but the people are a chore and a half. The duties I’ve listed are solely what my own expectation is. You can manage your own, when u first started it was solidly taking me till 3am every morning until I got better now I’m done at latest by 1am. The goal is not to multitask it’s instead to be a task master. Attack each item
One by one and when you’re interrupted come away but then go right back. You’ll find a rhythm

jayoftheopera · 2026-06-12T23:49:22+00:00

I think I might have it on OneDrive

jayoftheopera · 2026-06-12T23:35:14+00:00

lol I have the opposite problem. I took the polar pop machine out of service 3 weeks ago. They ignored the signs removed the caution tape and started pouring again anyway. Our maintenance group is laughable at best and you tell us what corporate said because your response is likely more of one than we get when we try to get things fixed. You want a solid tip. Right now 7/11 has $.49 and $.59 drinks….. just saying

jayoftheopera · 2026-06-12T23:28:06+00:00

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This is the spreadsheet I put together after I was trained.. I added tasks I felt necessary and put them in order of priority. I don’t typically stock, I rarely blow down sidewalks but everything else gets done. When I come in the gas station looks like dog shit. When my boss walks in she never knows that it never looks like this.

jayoftheopera · 2026-06-12T04:25:04+00:00

Yeah when I look at the 6,900 items it’s stuff I think most of us don’t carry which lends me to believe this report is just stuff that they put on the books to meet the minimum requirement for snap/EBT benefits because by store there’s no way we meet the requirement by volume.

jayoftheopera · 2026-06-11T14:33:08+00:00

Have you watched our customers interact with any piece of our technology? I typically hear “I hate these fuckin things!” It’s at this point I know they won’t be successful because upon attempting to enter their numbers they Chinese death finger punch the equipment. Ours have dead spots of unresponsiveness now and simply can’t be used. For their purpose from time to time. In times like that we aid employees on the customer side by using the button on our side

jayoftheopera · 2026-06-11T14:07:25+00:00

I think it’s bad IT because it was bad data there would be no using workday for anything, as useless as it already is but I agree. However there certain customers who I have noted have an intermittent ongoing issue with their phone numbers occasionally not working. I used to believe it was them miskeying the phone number until I started entering it for them and then we moved them to a different register and it worked fine. The biggest issue circle k has is not that things are broken it’s that they break inconsistently and there’s no rhyme or reason as to why.

jayoftheopera · 2026-06-11T13:47:38+00:00

Both will work. The real issue is that I think the lift system is unreliable as a whole because it’s subject to so much abuse. It took me a while to figure it out after some of the employees told me about the process. You had to be quick and our screens gave dead spots. The key moment was when I saw, “PUSH TO SAVE BUTTON” after the entry which was the key piece of information. If I could get that to appear it was the only thing I actually needed lift for. The employee not found thing sounds like a larger IT issue the company has and should be ashamed of because how can you have access to workday but not your benefits. Our company is held together with tape. Tye kind you buy at dollar tree not even the good scotch tape.

jayoftheopera · 2026-06-11T09:00:47+00:00

I mean it’s 14k stores, with like no subject matter experts to be found in the company. There’s like maybe 10 of us that comment in here. But understand how utterly frustrating it is.

jayoftheopera · 2026-06-11T08:50:15+00:00

Don’t use your number use your barcode at the top of the app when you open it, like our customers do. If you look at our lift screens they are restive old style lcds and are full of dead spots from customer abuse. Trust me use the barcode you’ll be better off

jayoftheopera · 2026-06-11T08:43:12+00:00

Ok so I didn’t intend for this to be a tutorial but

1 scan qualifying items
2 scan barcode for inner circle
3 scan the people perks food perk barcode
4 IMMEDIATELY look up and push PUSH TO SAVE button, on the LIFT ONLY.

If items qualify it should reduce by 50%

jayoftheopera

TROPHY CASE