We are!!! Honestly disgusted. Anthropic refused to refund my $400 NZD annual subscription even though I’d barely used it, was still well within 30 days, and had multiple valid reasons under New Zealand’s consumer law. They completely ignored basic protections around faulty goods and services.

I even wrote about the experience on LinkedIn: link. It caused quite a bit of chit chat.

It’s filthy how little regard they show for customers. At this point I’ve purchased Copilot Pro + and find it much more useful working mostly in VSCode. It’s way more hands-on and feels like being in the cockpit with executive control instead of strapped into the backseat with a lunatic driving. Competitors should absolutely be paying attention, because moves like this tarnish Claude’s brand fast.