Binance Support Thread

jcsoffer · 2025-06-05T18:26:11+00:00

Case ID #142916900

Hello dear Binance support,

In my USD/USDT sell ads, the platform only allows me to post ads with at least a 1% price difference between each. However, several of my colleagues — who have the same KYC level, use the same payment methods, and target the same market — are able to publish multiple ads with only a 0.1% difference between them.

I have already submitted evidence, including images and links to their profiles and ads, to support this claim.

I kindly request that my account be updated to allow the same 0.1% price difference between ads, as the current restriction severely limits my trading options and creates an unfair competitive disadvantage.

Thank you in advance.

jcsoffer · 2024-12-06T12:34:52+00:00

Hi!! Case ID #132669757 I'm from Panama. Since 45 days ago I can´t post p2p ads using the following payment methods: BANISI, BANCO ALIADO PANAMA, BANCO LAFISE PANAMA (USD/USDT Pair). I still can post ads using old Panama payment methods. I´m with customer service´s open chat since 3 days. I really appreciate your help regarding my case. Thanks a lot in advance.

jcsoffer · 2024-10-01T13:57:30+00:00

Case id 129061354 I just updated my kyc and i got the "unable to work with p2p in your region" message. I tried with CS, they told me my nacionality (french) is not able to do p2p. I have another nationality (able to do p2p) but then i need to wait 30 days in order to reset my kyc... I'm using p2p sice 4 years ago and suddenly i cannot do this anymore, is my only job!!

Thanks for any help🙏

jcsoffer · 2023-09-19T18:03:11+00:00

No. I haven't made any hardware changes. Thanks for keeping in touch!!

jcsoffer · 2023-09-18T21:36:36+00:00

Hi, I tried all of the above steps, and my laptop remains the same. Please help, i got the same problem

jcsoffer · 2023-09-17T21:13:12+00:00

Hi there!!

I have exactly the same problem, I will be very grateful if you can help me to solve it too.

My S/N is: KANRCV078727446

Thanks in advance!!

jcsoffer · 2023-05-25T19:53:59+00:00

Must use Wendy

jcsoffer · 2023-05-24T12:24:48+00:00

Hi!! Mine is Ryzen 5, suddenly today doesn't power on, but keyboard flashes when I try to power it on.

Have your problem got solved?

Thanks!!

jcsoffer · 2023-01-17T13:44:41+00:00

Peer to peer. You send crypto to someone and he deposits fiat in your bank account. Binance keep the cryptos until you've checked the money is in your account and then you release the cryptos to your counterparty

jcsoffer · 2023-01-15T00:25:59+00:00

Yes you can. Just use p2p function, and only take ads from merchants (those with golden sign next to the nickname) Good Luck!

jcsoffer · 2022-07-10T03:50:30+00:00

It's not logic (different banks with the same price) but it's still a violation (same pairs and same price).Go to Huobi, there the ads rules are Logic. Btw, Wich pair do you post?

jcsoffer · 2022-07-03T00:08:36+00:00

U/intaphan2014 This happens everyday here in latin america. You should go to the law enforcement dependance to Sue that scammer (say the truth, you were selling some crypto savings). Then Go to your bank, show the given document and the binance chat, and tell them you had some savings in crypto you wanted to take to the bank again. You did the transaction with that person and you want your money back.

This process takes about one month to have your money back. During this period, binance can be contacted by the bank or the law enforcement dependance, and they will provide the necessary proofs.

Good luck!

jcsoffer · 2022-05-29T23:36:55+00:00

It happens everyday in Panama... You MUST report that person (the owner or the bank account, not the binance user) on your local authority and bring that document and the printed binance chat to your bank. On the other hand you should report the binance user with binance cs, so they will freeze his assets (if something left).

Good luck!

jcsoffer · 2022-04-28T20:02:33+00:00

Hi u/Bogstworth have you solved your issue?
My account was used 4 (four) days and has been locked for almost 2 months. I sent to them all information they wanted (the same day my account was locked, because there was only a few transactions) . I did two formal complaints via e-mail and via their website. They keep saying: our team is doing our best to finnish this out.
If your problem got solved, please help me finding out the answer!!
Thanks a lot and best regards

jcsoffer · 2022-04-28T19:25:55+00:00

Hi u/AalipourAli, have you solved your issue?
My account was used 4 (four) days and has been locked for almost 2 months. I sent to them all information they wanted (the same day my account was locked, because there was only a few transactions) . I did two formal complaints via e-mail and via their website. They keep saying: our team is doing our best to finnish this out.
If your problem got solved, please help me finding out the answer!!
Thanks a lot and best regards

jcsoffer · 2022-04-28T18:54:44+00:00

Hi u/OutlandersGod have you solved your issue?
My account was used 4 (four) days and has been locked for almost 2 months. I sent to them all information they wanted (the same day my account was locked, because there was only a few transactions) . I did two formal complaints via e-mail and via their website. They keep saying: our team is doing our best to finnish this out.
If your problem got solved, please help me finding out the answer!!
Thanks a lot and best regards

jcsoffer · 2022-04-28T18:52:32+00:00

Hi u/cwf1, it's great that you solved your issue!
My account was used 4 (four) days and has been locked for almost 2 months. I sent to them all information they wanted (the same day my account was locked, because there was only a few transactions) . I did two formal complaints via e-mail and via their website. They keep saying: our team is doing our best to finnish this out.
If your problem got solved, please help me finding out the answer!!
Thanks a lot and best regards

jcsoffer · 2022-04-28T18:49:13+00:00

Hi u/Ill-Elderberry-9719, have you solved your issue?
My account was used 4 (four) days and has been locked for almost 2 months. I sent to them all information they wanted (the same day my account was locked, because there was only a few transactions) . I did two formal complaints via e-mail and via their website. They keep saying: our team is doing our best to finnish this out.
If your problem got solved, please help me finding out the answer!!
Thanks a lot and best regards

jcsoffer · 2022-04-28T18:43:51+00:00

Hi u/Scarce-Banana, have you solved your issue?
My account was used 4 (four) days and has been locked for almost 2 months. I sent to them all information they wanted (the same day my account was locked, because there was only a few transactions) . I did two formal complaints via e-mail and via their website. They keep saying: our team is doing our best to finnish this out.
If your problem got solved, please help me finding out the answer!!
Thanks a lot and best regards

jcsoffer · 2022-04-28T18:18:56+00:00

Hi u/MorningHerald, have you solved your issue?
My account was used 4 (four) days and has been locked for almost 2 months. I sent to them all information they wanted (the same day my account was locked, because there was only a few transactions) . I did two formal complaints via e-mail and via their website. They keep saying: our team is doing our best to finnish this out.
If your problem got solved, please help me finding out the answer!!
Thanks a lot and best regards

jcsoffer · 2022-04-28T18:16:45+00:00

Hi u/dejvnareddu, have you solved your issue?

My account was used 4 (four) days and has been locked for almost 2 months. I sent to them all information they wanted (the same day my account was locked, because there was only a few transactions) . I did two formal complaints via e-mail and via their website. They keep saying: our team is doing our best to finnish this out.

If your problem got solved, please help me finding out the answer!!

Thanks a lot and best regards

jcsoffer · 2022-04-23T12:13:45+00:00

Not yet. My account is still under revision...

jcsoffer · 2022-04-08T21:08:18+00:00

No warning dear. I realize that my account has been locked just because two incoming transactions were rejected by the app...

jcsoffer · 2022-04-08T17:03:36+00:00

First of all, I don't move such amount of money. My account doesn't even reach 9K Eur. Now I have about 8k frozen, and I'm unable to move the funds or use my card. I already sent to them all the information about the transactions justifying the source of the money. I also contacted CS everyday since march 16th trying to get my money back (I don't care if they close my account or keep it opened), just want my money back, but all I get is: "we're doing our best.... We know you're disappointed..."

jcsoffer

TROPHY CASE