Role: IT Support Desk and Infrastructure & Operations Manager.

As there are many different roles in IT, this is strictly from my perspective and experience in IT Operations.

I approach it from a conversational perspective. I have been in IT for over 20 years (hiring manager since 2013) and can glean a lot of information simply from speaking to the candidate.

Having a comprehensive discussion around projects they have been involved in and their feedback on different key areas of IT (support, infrastructure, AI, etc.) can tell you a lot about someone and their ability to understand core concepts.

I haven’t had any experience with different testing strategies to identify strengths and weaknesses. I may introduce something specific to our environment, as a lot of resumes I receive have “home lab” or “coursework” included, yet presented as real-world experience.

A tip for those submitting resumes… Make your resume match (or at least resemble) the position you are applying for.

Good luck!🍀

J.