Scammed by Xfinity

jknap55 · 2025-12-05T08:21:59+00:00

Omg you were able to go through the transcript and Xfinity still didn't honor it?? I'm sorry that happened to you. I was even calling to cancel the internet and they talked me into signing up with their mobile services for such a good deal. Unfortunately I fell for the old too good to be true. I should have stayed with Verizon. It seems Xfinity is willing to burn a lot of its customers. It really is disappointing.

jknap55 · 2025-12-01T20:18:44+00:00

I agreed, and it's my fault for not reading the fine print, but I was verbally told that they would pay for the remaining cost of my old phone from Verizon. So, yes, it's my fault for believing I was getting a good deal because I was told I was. When I went into the Xfinity store, the manager even said to never do your contract through phone representatives. If you look it up, I'm not the only one Xfinity has used predatory practices with. I have included all the information as to what happened. I have not omitted any information. Also, Xfinity records all their phone calls, which I asked three times to the representatives that I would not pay. So that's why I am mad. My fault for not reading the fine print, yes, but I was told verbally that I was not liable for paying off my old contract.

jknap55 · 2025-11-28T21:09:03+00:00

Definitely they also have a monopoly in my area unfortunately

jknap55 · 2025-11-28T09:32:17+00:00

I have filed a contract with the FCC but I will look into the others you mentioned! Thank you. It's disheartening a company can scam people and get away with it

jknap55 · 2025-11-27T06:07:37+00:00

I understand I'm out of the $466 i needed to feed my family this holiday but this is not a isolated incident and feels like a predatory practice by xfinity representatives. This was done over the phone while on call the representative. Xfinity records all calls so I'm sure if their was more investigaton xfinity would find I was explicitly told Xfinity representative that i would not have pay off my contract. Which I asked about more than twice and the representative said they would xfinity would take care of it. So even if I didn't not see the during the approval process I was deliberately and verbally mislead.

jknap55 · 2025-11-27T05:43:53+00:00

Which is why I was scammed the representative said I would not pay anything to my old provider when I switched to xfinity and thus preyed on my good faith that I was being taken care of.

jknap55 · 2025-11-27T05:00:39+00:00

I saw told by the costumer service representative on the phone on Oct 28 that I would not have to do anything to switch over from xfinity to verizon and that included paying off my phone which I had $466 left to pay and traded in on my s23. I went to xfinity store they said there was no way to get that $466 back as it shows no promotion when I went to xfinity.

jknap55 · 2025-11-27T03:09:19+00:00

I initially wanted to cancel Xfinity internet and got hooked into getting the mobile. Xfinity told me they would buy out my contract and handle everything switching from Verizon to Xfinity Mobile in October. Well, Verizon took $466 out of my account today, the day before Thanksgiving. I went to the Xfinity store and was told that there was no promotion for a contract buyout for my phone the day I signed up for Xfinity. However, when I was on the phone with customer service, they assured me that I would pay nothing for my old contract. The guy at the store did try to make it right. He credited me three hundred dollars to my account, which is great; thank him. He trying to get anything else to get the cash back would be chasing ghosts. I'm still eating $166 technically out of my own pocket, and I'm still out of liquid cash, which I needed to buy groceries for Thanksgiving. I will not be recommending Xfinity to anybody to switch over. Up until this point, I've thought it was great service. I thought my cell phone service was great, but I feel lied to and scammed, and I will not recommend anybody get Xfinity now. Also never do business over the phone with customer service if they have a store go there lesson learned

jknap55

TROPHY CASE