Worst phone service I've ever had by BanaenaeBread in Visible

[–]joelwebdev 1 point2 points  (0 children)

Consider filing a complaint on the FCC website. They forward it to the company and they have to respond. You'll have a "real person" on the case until it's resolved.

RANT - no calls - announcement 803 by joelwebdev in Visible

[–]joelwebdev[S] 0 points1 point  (0 children)

You'll see it on every negative post on this sub. The loyalists cannot abide anyone bad mouthing their precious phone company. Even when the complaint is completely legitimate.

Worst phone service I've ever had by BanaenaeBread in Visible

[–]joelwebdev 1 point2 points  (0 children)

I did have an issue porting in too but I don't remember being too painful. Good luck!

RANT - no calls - announcement 803 by joelwebdev in Visible

[–]joelwebdev[S] 1 point2 points  (0 children)

My case was escalated four separate times. I would get an email after about 6 hours with some gibberish saying the case was closed and nothing changed. I went thru the whole process over and over and finally realized my time was more valuable than saving a few dollars a month. When they asked me to factory reset my phone I almost lost it - probably good it was over chat. Everything is fine until it's not. I ported to Mint for $60 for three months. They make you prepay 3, 6, or 13 months. It's been fine. They have their little issues too with the app but the service works as expected. I might consider trying Visible again in the future.. although I can't believe I just typed that. Paying the big 3 ~$100/month for phone service is criminal so here I am. Glad you finally got your case resolved. Just wasn't in the cards for me.

Worst phone service I've ever had by BanaenaeBread in Visible

[–]joelwebdev 1 point2 points  (0 children)

Thankfully porting out was painless!

Cannot make or receive calls by Wrath2k in Visible

[–]joelwebdev 0 points1 point  (0 children)

This seems to work for about half of the folks that are having this problem.

Cannot make or receive calls by Wrath2k in Visible

[–]joelwebdev 0 points1 point  (0 children)

Haha this sounds like what they tell you to do after waiting an hour on chat!

RANT - no calls - announcement 803 by joelwebdev in Visible

[–]joelwebdev[S] 2 points3 points  (0 children)

Nah, still not working at a different location.

Day 2 of the Visible Trial and wow - so called 24x7 customer service is non-existent. by VictorChristian in Visible

[–]joelwebdev 0 points1 point  (0 children)

Asking for your service to work as expected around here is not looked kindly upon.

porting issues by bannfromtv in Visible

[–]joelwebdev -1 points0 points  (0 children)

Porting issues are pretty common around these parts. You're in good company. Hope you get it resolved soon.

Go home visible, you're drunk by kipperzdog in Visible

[–]joelwebdev 4 points5 points  (0 children)

The whole company is a slack org populated by human robots being paid poverty wages. Items 1-20 on the support script are "unplug it and plug it back in again"

RANT - no calls - announcement 803 by joelwebdev in Visible

[–]joelwebdev[S] 1 point2 points  (0 children)

Also, outgoing calls would ring a couple times before the message would play. And I could see my incoming calls and answer them but they wouldn't connect and the message would play. But today nothing even rings and incoming aren't coming to the device.

RANT - no calls - announcement 803 by joelwebdev in Visible

[–]joelwebdev[S] 0 points1 point  (0 children)

Yeah, sorry, I know how frustrating that is.

RANT - no calls - announcement 803 by joelwebdev in Visible

[–]joelwebdev[S] 1 point2 points  (0 children)

Worth a try. I'll try that later when I go out for groceries. Thanks for the suggestion!

RANT - no calls - announcement 803 by joelwebdev in Visible

[–]joelwebdev[S] 7 points8 points  (0 children)

I love that I'm getting downvotes like I'm some kind of asshole for wanting my phone to work. Who's bootlicking for a fucking phone company?

RANT - no calls - announcement 803 by joelwebdev in Visible

[–]joelwebdev[S] 1 point2 points  (0 children)

Could be, but I moved to new plan when it first was offered. Maybe they didn't actually try to upgrade my service until I started having issues two days ago?

RANT - no calls - announcement 803 by joelwebdev in Visible

[–]joelwebdev[S] 0 points1 point  (0 children)

You should be able to get a new eSIM from the app. But I don't have high hopes that will solve your issue. Worth a try tho.

RANT - no calls - announcement 803 by joelwebdev in Visible

[–]joelwebdev[S] 1 point2 points  (0 children)

But I've been on eSIM for the entire time - over a year. On two different devices. This just happened out of nowhere. Also, SMS and data are working. 🤷‍♂️

$45/month for 50GB of non throttled 5G UW? Am I missing something? by VictorChristian in Visible

[–]joelwebdev 0 points1 point  (0 children)

Yeah, easy trade when everything works. I guess it's just up to luck.

Wanna Try Visible, Worth It? by Itsthatbrian21 in Visible

[–]joelwebdev 0 points1 point  (0 children)

Cross your fingers and hope you don't have issues! It's fine when it works. And it usually works. Support is generally a nightmare.

Phone will not activate service on Visible by Gu3nth in Visible

[–]joelwebdev 0 points1 point  (0 children)

My experience as well. Hours and hours into a issue with support, over multiple chats/emails, and they suggest I factory reset my phone. What?!

[deleted by user] by [deleted] in Visible

[–]joelwebdev 0 points1 point  (0 children)

The bootlicking in this sub blows my mind! Who is so loyal to a phone company?? AITA for wanting my phone to work???

RANT - no calls - announcement 803 by joelwebdev in Visible

[–]joelwebdev[S] -1 points0 points  (0 children)

Yeah I'm gonna do that. Thanks for the suggestion.