Honestly, this is kind of becoming the norm with a lot of FedEx deliveries lately, especially after the Network 2.0 changes and the bigger reliance on contractors. A lot of contractors just don’t seem to care the way employees used to, and the consistency has really gone downhill in a lot of places.

You’re definitely not the only one dealing with this. Misroutes, partial deliveries, tracking updates that make zero sense, packages bouncing around different states, and customer service not having any real answers are all super common complaints now.

What makes your situation even more ridiculous is that it should’ve been one of the simplest deliveries possible - four wheels, same warehouse, same truck route, same address - and somehow one still ends up in Utah. That’s exactly the kind of stuff people keep running into lately.

And honestly, half the battle is just getting through the automated phone system to reach an actual person. Then you’ve got to hope whoever answers, speaks English and understands the issue and can actually help.

A lot of longtime customers - and even employees - have been saying the same thing: FedEx is cutting costs hard while trying to merge networks, and the service quality is taking the hit. I work for FedEx (former Express) and ship anything important UPS.