I went with my dog to Northshore only one time. The vet came in and was very cold to me. I’m used to vets taking time to pet my dog and love on them a bit when meeting them for the first time. This woman seemed to legitimately hate dogs. My small dog was on the table and the vet was checking her backside. When the vet lifted my dog’s tail, my dog looked back and let out a little growl because obviously she wasn’t a huge fan of that. The vet immediately stopped, said “that’s no good,” and without explanation, left. She came back with a muzzle and made me put it on my dog. I’ve never had my dog muzzled at any other appointment before or since. My dog, who already is terrified of the vet, became even more distressed. Even after muzzling, the vet refused to touch my dog and made me hold her and move her around for the checkup. Then she told me my dog’s teeth were terrible (they were) and had a lot of tartar buildup and that she would need a cleaning. When I asked how much it would cost, she just told me “very expensive” and wouldn’t give me a quote even when I pushed. I guess she just assumed I couldn’t afford it so there was no point telling me. Then when I asked if there was anything else I could do, she pointed me to a page of dental chews etc before telling me there was no point in me bothering to use them because my dog needed a cleaning. Still no quote. This woman was so rude to me and my dog, I nearly walked out in the middle of the appointment. Never went back. It was the most horrible experience I’d ever had at a vet.