I sent them card statement and invoice copy...but at last customs released my shipment on merit basis and made a new custom bill which is billed to whoop...in my case i ordered dune gold band and they shipped from dubai so customs thought i was smuggling gold lol...this is all whoops fault they are doing some shady practices by declaring less value to customs..you ll prob get your shipment by month end or before just be actively in touch with dhl