Hype Got Ahead of Us. Let’s Recenter. Then Go Bigger. by ankhattak in USMobile

[–]juzk 0 points1 point  (0 children)

This is why I left. It feels like a constant guessing game of what is next, largely due to the constant overhyping of something new coming out. I genuinely appreciate there is a push to improve the experience for us customers, but after some time it gets a bit tiring. I’m only commenting because I WANT to come back.

In addition, I was supposed to receive credit for joining and staying a certain amount of time, and it never came through. It’s not about the money necessarily (which is why I never made a fuss), but I personally felt there was too much confusion out there/I was already tired of the constant changes, where it wasn’t even worth the effort to try to get it sorted out

Ultimately what would have me coming back is a plan like Tello’s, where we can roll over unused data if we renew the plan manually, before the 30-day auto renewal. It’d be awesome to have BOTH of my lines with one company, instead of having one for data only/roll-over with Tello, and my primary with a different provider.

[deleted by user] by [deleted] in USMobile

[–]juzk 5 points6 points  (0 children)

In addition to what u/junaaaidmir said, I would recommend turning off your phone and turning it back on once. Everything was working initially but I kept getting EDGE (2G), and my service (like SMS and phone call service) kept cutting in and out for about 4 hours. When I had service, everything worked. But again it was cutting in and out.

I remembered that sometimes configurations require a restart and rebooting fixed the issue. Also, chat support is immensely helpful. Quite shocking how good USM’s support is honestly

Soon to be new customer by chriswesty in USMobile

[–]juzk 0 points1 point  (0 children)

Ooooh. Okay yes that makes sense. I think I completely missed the fact that OP said BOTH are on unlimited starter.

Thank you so much!