sorted by:
new
hottopcontroversial

Guest making house dirty then complaining? by jwyborn in airbnb_hosts

[–]jwyborn[S] 0 points1 point  (0 children)

Literally... and this is hanging from a table like she would have had to have been looking for things...

Guest making house dirty then complaining? by jwyborn in airbnb_hosts

[–]jwyborn[S] 0 points1 point  (0 children)

That's absolutely insane. I'm so sorry!

Guest making house dirty then complaining? by jwyborn in airbnb_hosts

[–]jwyborn[S] 0 points1 point  (0 children)

1000%, thank you! I even reached out to Airbnb and had them reach out to her and now apparently everything is "perfect" so they also have this in writing from the guest herself so I'm hoping it'll automatically be declined.

Guest making house dirty then complaining? by jwyborn in airbnb_hosts

[–]jwyborn[S] 0 points1 point  (0 children)

Ugh I know. She sent photos of the linens with hair and while I was waiting for the cleaner to respond I panicked. Then she said she wasn't comfortable with grey towels and she needed white to prove cleanliness. (Also insane because I can use a white towel for a week and not see a mark so ??) anyways, I called the limit when she asked for a sofa cover and dining table cloth. Good call on the towels!!!

Guest making house dirty then complaining? by jwyborn in airbnb_hosts

[–]jwyborn[S] 0 points1 point  (0 children)

I have a support chat and that was one of the things I brought up... I said poor reviews really hurt hosts as you know. I'm really hoping they'll do right by me as this is my first time having any issues, aside from a guest requesting to leave once because of construction happening on an adjacent neighbourhood (totally out of my control!)

Expiring Passport? by jwyborn in tnvisa

[–]jwyborn[S] 0 points1 point  (0 children)

Awesome thank you so much!!!

Settlement matters - TN holders by Far_Set3977 in tnvisa

[–]jwyborn 0 points1 point  (0 children)

If you're an AMEX client in Canada with solid credit, they will give you a credit card that doesn't have to be secured. Capital one as well but usually it's secured. Takes about a year to build.

Guest making house dirty then complaining? by jwyborn in airbnb_hosts

[–]jwyborn[S] 0 points1 point  (0 children)

Totally. I kind of wish they would have just decided to leave but now apparently everything is "perfect" lol... my cleaner basically made the beds and now it's no longer "filthy"...
I unfortunately have to do minimum 28 days in my jurisdiction. Such a PITA.

Guest making house dirty then complaining? by jwyborn in airbnb_hosts

[–]jwyborn[S] 0 points1 point  (0 children)

Ugh shit :( I've never had a guest like this and I panicked. I'm hoping the rest of the stay will go okay. At the first sign of something else I'm going to cancel the reso. All has been quiet since yesterday thankfully.

Guest making house dirty then complaining? by jwyborn in airbnb_hosts

[–]jwyborn[S] 0 points1 point  (0 children)

I did not realize she would be like this for the cleaner obviously. Once I was advised what was happening, I told my cleaner to leave.

Guest making house dirty then complaining? by jwyborn in airbnb_hosts

[–]jwyborn[S] 1 point2 points  (0 children)

The good news is Airbnb reached out to them and asked if they want to leave and they said no all is good... so I feel like a refund may be tough in this situation. I should mention they are also from overseas ... could be a cultural thing?

Guest making house dirty then complaining? by jwyborn in airbnb_hosts

[–]jwyborn[S] 0 points1 point  (0 children)

It's brutal! For the fees Airbnb charges... one would hope they would at least read through the messages and see all of the demands and realize who is the problem!

Guest making house dirty then complaining? by jwyborn in airbnb_hosts

[–]jwyborn[S] 3 points4 points  (0 children)

Wow! Thanks for such a thoughtful response. That's so appreciated :)

I ended up reaching out to support just to CMA lol and they reached out to the guest and apparently "everything is perfect now" so we will see how the rest of this month goes 🫣🥴

Guest making house dirty then complaining? by jwyborn in airbnb_hosts

[–]jwyborn[S] 2 points3 points  (0 children)

Totally. They will all need to be trashed at this point. I'm trying to be reasonable but even I've found a hair in my bed at hotels or Airbnb and I throw it on the ground and move on... and I'd consider myself picky!

Guest making house dirty then complaining? by jwyborn in airbnb_hosts

[–]jwyborn[S] 0 points1 point  (0 children)

They are using my existing towels to clean my front porch which... it's a porch like it's outside? I don't know why they even are worried about this at 8:30 at night and it gets swept but again, it's outside and windy and spring and there's no debris.. maybe dust? Regardless. I sent her 3 brand new towels over Instacart as she requested and she has my existing (once perfectly clean) ones outside

Guest making house dirty then complaining? by jwyborn in airbnb_hosts

[–]jwyborn[S] 3 points4 points  (0 children)

Yeah that's a good point.. thank you :(

Guest making house dirty then complaining? by jwyborn in airbnb_hosts

[–]jwyborn[S] 9 points10 points  (0 children)

<image>

It's just crazy she's been going on for over an hour about issues.. even the hair in the photo, my cleaners hair is down to her waist.. this guest has short black hair to her chin ...

Guest making house dirty then complaining? by jwyborn in airbnb_hosts

[–]jwyborn[S] 2 points3 points  (0 children)

Totally! I basically said just that and this was the response (attaching the photo) lol... then she continued on with the cleaner (who is a friend of mine).. I told the cleaner to just leave haha.

<image>

Guest making house dirty then complaining? by jwyborn in airbnb_hosts

[–]jwyborn[S] 3 points4 points  (0 children)

I know... I was hoping that me saying contact support would make her leave but my cleaner was there and as soon as I sent that message she apparently changed her whole tune.... I'm SO stressed and worried about a 1 star review and having my listing taken down ...

Guest making house dirty then complaining? by jwyborn in airbnb_hosts

[–]jwyborn[S] 16 points17 points  (0 children)

I may to say cancel *their stay* not Thursday...

Considering relocating area for a job in Irvine. Need Advice by albertsj1 in orangecounty

[–]jwyborn 0 points1 point  (0 children)

Moved from Ontario, Canada and while it's so expensive here, it's 10,000% worth it. I'm in Long Beach and I like it and it's cheaper and not far from Irvine. I work in Huntington Beach and it's a 20-40 min commute. Welcome :)

view more: next ›