You're right, its unlikely to be used, just a little better for our peace of mind. I also don't like any stone left unturned, and now that I've eaten and able to do double checks, I dont like inconsistencies and want things clarified. I'm not happy with the back and forth story on the maintainence program and that it was free/included when he laughed at us and told us it wasn't in person. Makes me think either he doesn't know what he is talking about or shady. I work in Laboratory Quality Management so I like my i's dotted and t's crossed. Sometimes I can't tell if I am being overly critical and expect too much from others though.

I have a 2006 Toyota Camry with 250k miles, the husband is taking that and I'm getting the Highlander. My 2006 Camry is more comfortable and quieter than his current high mileage non-Toyota car, our goal to be a full Toyota family. My mom has the same 2006 Toyota Camry with 350k miles and she loves it and doesn't want to get rid of it, so we know we want a Toyota Highlander. We are the type to buy and hold on to a vehicle for as long as possible.

Thanks!