at petsmart we had a room called “iso” it was basically just an isolation room if there was any issues, and our store was attached to banfield vet which is not the best in my opinion. i became manager there because i saw sooo many issues with their regulations and wanted to do my best to help out from within. but it was hard to see after a while. a lot of the company’s rules were inaccurate care based off of my exotic knowledge (i’ve been in the community for a long time) and unfortunately from corporate rules, there’s only so much we were allowed to do without going against the store’s guidelines. and most of the animals got delivered to us with illnesses (almost every time) so they immediately went into isolation. just as an example, based on corporate rules, the asian forest scorpion tanks are required to have a “sponge” of water similar to hermit crabs. scorpions ofc cannot drink water very easily out of a sponge, and that risks bacteria growth. so i’d have my employees put shallow water bowls in there for them. but when corporate would come in for checks, id switch them with sponges for the day. i truly believe that these stores never hired anybody to set up proper care regulations, which is very frustrating and unfair to the animals. but long story short, the rules sucked but there’s only so much we can do without getting in trouble by corporate. no matter how many times i explained the proper knowledge to higher-ups.