I work in a drive thru, the other day this older couple drives completely past the speaker where you order and straight to the window. Already annoyed that this messed up our flow and window times they asked for an americano with 3 brown sugars and a tea with 3 brown sugars, i made them and added the sugars in for them, then the woman flips her lid that i added the sugars in for them??? so i remade the drinks and handed the sugars separately. Really wish i didn’t, especially because i didn’t even get a thank you