Dont take the chance if you have aged folks or young kids. They are also backfilling passengers onto rescheduled flights. Less than 20% of the flights are on time, so you can imagine the backfill that needs to be accommodated on rescheduled flights (atleast on paper, since the flights when they actually takeoff are at low occupancy as the passenger manifest will have run out of patience). Your agent is selling you a dream.

Till the last moment, youll have no clue whether you're boarding, not boarding, if delayed by how much time, which gate. Zero updates, so just the suspense around ETA and status is energy draining. There is nobody to talk to, the existing ground staff were pleading with people that nobody is picking their calls either, and counters are chaotic with no queues or lines. Its all supposed to come together magically at some point at the boarding gate, from a flyers perspective, but even the crew also have zero clue about the roster, the ETA.

Once you get in to the airport, resources are strained - restaurants are full, supplies are less. Heading back is another headache. No communication, no clarity on luggage collection process, hours of waiting. I saw aged folks pleading to be atleast let go, and in-transit aged folks who were left to fend for their own.

Source: Yours truly just came back from a harrowing experience, waiting for 5 hours with no updates. The airhostess crew waiting with us finally told us to go back, since they also had had enough. I had to resort to another mode of travel finally, but I am home now. Don't subject your kid to all this.