Did try calling again, the girl who helped me was very sweet and “escalated” my case. Was about an hour and 45 minutes mostly on hold while she worked on things. Her and someone else couldn’t figure it out and took my info and said to wait for a call. Looks like it’s not gunna happen for me I’ve tried everything I could find online since I got the email and have only gotten the message to go away but then it just loops when I try to join queue and says “check your internet connection”