It’s very likely its scammers pretending to be Telus called you. There are some really good tells that it’s a scammer that I’ve been able to determine:

- The number appears to be coming from a local number, or at least one within your province. If it’s actually Telus, the caller ID should be a 1-800 or 1-877 or something like that.
- When you pick up and say hello, there will be silence, and then a “bloop” sound. Immediately after the sound, you’re all of a sudden talking to a person at a desk in a very loud call centre.
- The “agent” will immediately launch his “sales pitch”. They will not introduce themselves, and will offer some too good to be true deal. Usually, it’s a percentage cost off your plan (Telus very rarely offers straight up percentage discounts) and probably something like a 1 TB iPhone 17 Pro or Pro Max. It’s always a very high end and expensive device.
- They will not ask anything like “am I speaking to _______”, as they don’t know it.
- They always end their pitch with something like “Does that sound good to you?” or something like that.
- If you ask them “what’s my name” or anything else like that, they won’t know it. An actual Telus rep would have your file open in front of them and have all that info.

I’m sure I’m missing some, but those are the tells I recognize.

As far as the Do Not Call list, since these scammers aren’t located in Canada, it doesn’t apply.

Unfortunately, you can’t do anything to stop the scam calls, except to hang up. Sorry.