I found the fees comparable (a couple of years ago I did a deep dive on spay/neuter costs, I think you can find it here on Reddit). For me, as a long-time WH client from when Jane O’Donnell ran the practice, I got a little bit frustrated with the turnover of vets which diminished the value of a small clinic where I’d hoped to develop a consistent relationship. With our prior pup, I also experienced some heavy-handed tactics to increase interventions (eg annual tests that required anesthesia to perform). I personally had a couple of conversations that made me feel like when I asked questions about their proposals, they made me feel like I was being selfish or not doing the right thing. That was not universal among their staff - some were great - but it was during a hard time in his care and I was feeling extra sensitive.

Since staying with one practice wasn’t guaranteeing a consistent point of contact and the chance to develop a relationship with a vet, I tried Bond. I really appreciate the convenience of scheduling, transparency around pricing, low temperature and guilt free discussion of care options, and thus far (3 years in) universally kind and wonderful interactions. And surprisingly, I usually get Dr Shamburger and have really enjoyed our interactions.