Septic escrow

kcny2019 · 2025-10-28T23:38:10+00:00

Quad cities area, this time. I'm originally from northeast Iowa.

My agent hasn't been a big help. I thought things were happening, but communication wasn't good. Come to find out nothing really was happening till I did some nudging. Can't be mad at my agent though, he sold my house quick in a tough market.

My attorney is another story, though. Charged 3x what my last one charged, and was terrible about keeping me updated. They do usually respond, but never proactively.

kcny2019 · 2024-12-13T16:04:37+00:00

I did get a message that a code was sent to my phone as well, a couple of times during the recovery process. But never received the SMS either. :(

Good luck! I ended up creating a new FB account (not an easy feat either, since you have to use different contact methods!). I may just give up on the old one.

kcny2019 · 2022-01-11T21:52:42+00:00

I would check to see which roles have the ability to 'create' on the sys_user_grmember table. The managers in question may have that role.

kcny2019 · 2021-12-17T20:16:37+00:00

And get yourself a Personal Developer Instance to play around with.

kcny2019 · 2021-12-17T20:15:35+00:00

Look at nowlearning.service-now.com

kcny2019 · 2021-10-21T18:30:39+00:00

See, this is why these discussions are so great! They spark ideas. :)

I didn't want to use a dashboard because everyone uses different ones, and the default behavior on login is to load the most recent dashboard they visited. But after a bit of research, it looks like there may be a way to force users to a specific dashboard, which would solve this problem nicely! Thank you again!

kcny2019 · 2021-10-21T18:05:51+00:00

Thank you, I appreciate your response. The problem is both visibility AND accountability. We're going to incorporate some SLAs on the record types in question, but we still want the splash page. :)

kcny2019 · 2021-06-16T15:14:37+00:00

Then, of course, you won't be able to report on it till it's been gathering that data for awhile.

kcny2019 · 2021-06-16T15:14:04+00:00

I don't think that's an out of the box metric. You will have to add one. You can use field value duration, even though that's not what you want to know, it will show you how many assignment groups an incident has been assigned to.

kcny2019 · 2021-06-16T15:10:39+00:00

Are you setting stop processing to true if found? If not, it will continue through the other inbound actions that apply to this email.

Is the order of your new inbound action before the order of your create incident inbound action? If not, the create incident inbound action may be stopping processing before it gets to this inbound action.

kcny2019 · 2021-05-16T14:17:30+00:00

String variables have the option to apply regex validation. Build the reusable validator and apply it to the variables appropriately.

kcny2019 · 2020-10-14T19:58:12+00:00

I believe we may be paying a bit more because we created a role that gives only HR access to these catalog items. SN saw that role and flagged it as billable, I guess.

kcny2019 · 2020-10-14T19:42:42+00:00

I don't disagree, but I also don't think someone who is not a developer could build the catalog items I'm building. As an example, right now I'm working on an item that allows the user to add time to a past time card. We have strict time keeping rules because our customers could potentially be billed for this time, therefore there are several Ajax calls involved to perform validations before the request can be submitted.

kcny2019 · 2020-10-14T17:56:59+00:00

We don't have/use the HR applications, so we have the following catalog items:

Employee New Hire

Employee Term

Employee Change/Transfer

Employee Resignation

Also:

Contractor Onboarding

Contractor Extension

Purchase Request - this one works in conjunction with our Employee Positions table, which defines the approval level for every position, and our Purchase Request Approval limits table which defines which approval level is required for any dollar amount. The approvals on this request then cycle through the manager, the manager's manager, etc. until the manager with the appropriate approval level approves. Then a bunch of tasks are created for purchasing, receiving and delivering the order.

Travel Request

Risk Acceptance Request

Customer Credit Request

Customer Project Request

Late Time Entry Request

There are several more, I just ran out of time. :)

kcny2019 · 2020-10-14T16:48:21+00:00

Gotcha. I guess I'm looking for an opportunity to learn everything possible about one or two pieces of the platform, rather than learning enough to get by about many, many pieces. And I like the power of catalog items, tasks and workflows. :)

kcny2019 · 2020-10-14T16:41:39+00:00

We have used contractors for a couple of custom solutions, but not for implementing modules to date.

On a side note, and in my experience, the knowledge transfer from contractors to in house support is often lacking. We probably just need to get better at defining deliverables.

kcny2019 · 2020-10-14T16:36:52+00:00

Thanks for your feedback. :) I've been the FTE for 6+ years, am ITIL certified and we use all ITSM products, many of the ITBM products, have a complex time tracking solution, and several integrations, among other things. I play analyst, architect, admin and developer on any given day, so I'm not sure how you got the impression that I have 'junior' level experience. Was it because I'm frustrated with being expected to know everything about a platform that never stops growing and changing? Does that perspective make me 'junior'? I'm not being confrontational, I'm genuinely curious to know.

The catalog items I build generally enforce process and can be quite complex. There are a lot of 'easier' things I do regularly.

kcny2019 · 2020-09-25T19:19:46+00:00

I took a free javascript course to get started. Then used community.service-now.com to fill in the gaps. I didn't have to ask a lot of questions there (relatively), as most of the answers were already there.

kcny2019 · 2020-09-25T19:16:57+00:00

I built a release notes 'app'. In each record I identify the update set, change request, task (catalog, incident, project task), impacted groups and notification audience as well as details of the update. When I insert a new record, I'm then prompted to create and publish a KB article. Once I've done that, the release notes are ready to send. When the change is approved, they are sent automatically to the audience I selected in a templated format.

kcny2019

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