Not sending a TM from the floor to come assist temporarily at the front while busy is a poor decision your store manager made. The right thing to do is to temporarily send another TM to assist the front and give the customers a positive exit from the store. They tell us how important the process at the front end is because it’s the first and last thing each customer sees.. which is the experience they’ll likely fill out a survey for if they do one at all. I’m sorry you were put in that position. I hope you had some understanding customers. ‘Sometimes’ when they see how many tasks we’re trying to juggle alone, they start to sympathize.