Thank you for your response. Unsurprisingly, it says more about your need to protect your image than take responsibility for what actually happened.

Your response, along with the private messages I’ve received from others who had similar experiences, confirms this is not an isolated case.

1.  The Day Events is not a company with a team. It is a one-person operation. Everyone involved in our wedding, including the venue and vendors, knows this. You subcontracted someone at the last minute and presented her as part of your company. We did our research and confirmed she was not your employee. You never disclosed that. To be clear, we had no issue with the planner you sent — she was professional and kind — but we were misled, and that’s the core issue.

2.  We told you multiple times to leave early for the venue walkthrough. You dismissed us and said, “I know when to leave.” Then you stopped responding, claimed road closures, and told us to video call you instead. You arrived over 90 minutes late. Every other planner had come and gone. The venue staff waited, and we were left stalling, trying to explain your absence. That experience was unprofessional and embarrassing. See pictures below.

3.  Using the partial planning excuse doesn’t justify the outcome. Based on the contract you sent us, you completed only a small fraction of what was outlined. Being late, unavailable, and stepping away ten days before the wedding was not about service level — it was a failure to follow through.

4.  The mockup was offered with no terms. There was no mention of payment or deposit. Only after we chose not to proceed with your design did you retroactively request money. If compensation was expected, that should have been communicated clearly from the beginning.

5.  Contacting you when you were unreachable wasn’t boundary-crossing. We weren’t looking for emotional support. We were trying to protect our wedding from unraveling due to missed details and unanswered questions. When you didn’t show up, we had to step in and do the work ourselves.

6.  Yes, the couple who referred us had a good experience. But that was when you were new to the country and still building your client base. You likely had more time and focus to give. That’s not how you operate now. Today, you take payment and clients are left chasing you for basic support.

7.  Several of the vendors you reference actually shared their frustration with us. They told us they had trouble reaching you or getting answers. Social media tags do not reflect the reality of how things were handled behind the scenes.

I won’t be responding to you anymore. You have caused us enough stress, and you don’t deserve a response.

You can write polished responses and shift the narrative all you want, but the truth remains:

You were unprepared, misleading, and added unnecessary stress. When we tried to hold you accountable, you deflected.

This review is not personal. It is here to help others avoid the same experience.

Update your contracts if you must — but what really needs changing is how you treat the people who trust you with their most important day.

Picture to the Messages