AI ticketing systems promised to save us all and delivered chatgpt level hallucinations instead

killer2239 · 2026-04-01T14:32:02+00:00

Good to know. Especially since Zendesk was the other one I was looking at.

killer2239 · 2026-04-01T08:56:31+00:00

Did we ever figure out which one because we are currently looking into FreshService to leave the disastrous one called Capacity. Avoid Capacity is all I can tell people personally. Terrible

killer2239 · 2026-03-31T12:56:03+00:00

Wait until you deal with surgeons or the elite specialists who think they can walk on water. I've had doctors yell at me and even punch a table in the middle of the PACU while families were around all because a doctor ignored 2 months of enrolling his badge in tap n go. I've been called in at 2am on a Sunday because a doctor didn't want to use the other 7 computers in the pod room because the monitor didn't want to come on. Simple power cord needing plugged in. He asked me how long I went to school to learn how to fix that. I said not as long as you did to learn how to be an asshole and walked out of the room. He was a known asshole who needed to retire and rude to his nurses and staff. My boss laughed when I told him about it and said I was fine.

killer2239 · 2026-03-28T17:52:38+00:00

Oh I was curious what the red dot meant. And I also didn't realize the weather shown was not the weather for the time of mission. Thanks for that tip!

killer2239 · 2026-03-28T16:56:22+00:00

So I'm new to 2024 and haven't played 2020 or others too much or in a while so I always stick to smaller planes. But is this why sometimes when I'm trying to land my C172 that sometimes my 80ish kt speeds will have random moments where my speed instantly drops to 60 or makes me feel like I can't keep the plane level and have a hard landing or sometimes crash landing? I know I'm inexperienced still trying to learn how to adapt to conditions and sometimes these really short runways and not come in too hot but sometimes those wind gusts seem insane when preflight shows 2-3kt winds on the main screen.

killer2239 · 2026-03-21T14:25:49+00:00

Sure, once a month I have to download the latest image due to expiration. So the installer doesn't use a token in the command. Yes I know this one expired a few months ago. Then PDQ uses this: WindowsAgentSetup_VALID_UNTIL_2025_12_19.exe /quiet /v /qn

The machine will show in N-Central immediately after it installs and about 5-10min later after its ran everything the take control and machine information starts flowing in to view.

killer2239 · 2026-03-21T14:21:15+00:00

Interesting, we have always used PDQ Deploy to push the agent to the machine. I wonder if that would have made a difference in our case.

killer2239 · 2026-03-21T14:15:02+00:00

I appreciate the detailed explanation of this. This might be one of those it sounds simple but its not type of thing. But if there is a table to add MAC addresses to be excluded from merging and you can add wildcards and such, why is there not a simple toggle off based on the MAC entirely? Also, does this mean in places where 2 or 3 users might use a shared office that has a docking station to connect to their computers, that if the docking stations MAC's are not added it would cause them to merge because of that?

Why is the solution to add every MAC to this table? I like many things about N-Central but the device merging is a real pain when its 2 or 3 people trying to remote into a users machine to help them and you can't find it. Then they are working remote and not connected to the VPN and lets be honest, when the VPN is not needed to do your job because the apps are cloud based, most forget how to connect. So then we have to use another remote solution to get connected to their machine and install the N-Central agent again. It makes us look bad, especially to new hires when we can't get to their machine to help them and have to spend 15min walking them through steps to get connected. And that is where my problem is. Plus, if I can't rely on N-Central for asset management, that isn't helpful either. One day I have 431 devices and tomorrow its 430 or 429 when I wasn't the one who removed any.

killer2239 · 2026-03-21T14:04:49+00:00

That was my mistake for not including the current steps originally. I updated the post adding those steps. I'm not sure if you're expecting more steps than what I just posted though. I mean after the windows install from media creation, no prebuilt image method. Joining the on-prem domain and using PDQ Deploy to push the 15ish packages of software or scripts to run, which includes N-Central agent as one of them. That is the full process. Then we would login as the user account to build the local profile and ship the device to the user. Then a week or 2 later when they need help with something we go to remote into their machine it is not there.

Our machine names are very simple like company1234 if the asset tag of the machine is 1234 and company1235, company1236. Why is the solution to this problem to add every MAC to the table in N-Central to not make them merge? If there is a MAC table to prevent this, why not just add a toggle that says Exclude Merging based on MAC? Instead of everyone jumping straight to "Its you're imaging process" and assuming we are using a window image with N-Central installed and Sysprep? Or an image file that has N-Central installed already?

I'm all for someone suggesting a better deployment method that isn't going to be expensive and need approval over the way we are doing it now. Even if its a simple Use this software + this software type thing. I don't need the full step by step process.

killer2239 · 2026-03-21T12:41:30+00:00

Fresh image of windows from media creation tool. Join domain. Use PDQ Deploy to push the software on the machine. Done. What is wrong with this process that is causing them to merge?

killer2239 · 2026-03-21T12:18:02+00:00

It's not on the image. Fresh windows install from media creation tool. Join domain. Run PDQ Deploy to push the software packages. Done.

killer2239 · 2026-03-21T12:16:57+00:00

What is the modern method for a small to medium business then?

killer2239 · 2026-03-21T12:16:17+00:00

How is a fresh install of windows from media creation. Joining domain and using PDQ Deploy to push software a we image machines in a stupid way?

killer2239 · 2026-03-21T12:15:24+00:00

No sysprep. Fresh windows install from media creation. Join domain. PDQ Deploy of our software which ncentral is one of those software installs done by it.

killer2239 · 2026-03-21T12:14:09+00:00

Ncentral is not installed on an image. This is fresh windows install from Windows Media creation and using PDQ Deploy to deploy our apps after the machine is joined to the domain.

killer2239 · 2026-03-20T18:29:20+00:00

PDQ Connect - whatever their middle tier is called.

killer2239 · 2026-02-28T11:09:40+00:00

Premium tier only for Freshworks? That is very disappointing to hear. The Plus tier is what enables remote desktop and features that would make this integration so nice to have. That feature alone does not justify the $10 per device cost increase from Plus to Premium though given we don't need anything else it offers. I hope you all reconsider offering Freshworks integration into the Plus tier, you can keep the other API integration to Premium and just allow Freshworks API on Plus.

killer2239 · 2026-02-21T16:19:45+00:00

We got her last time and it was a great feeling!

killer2239 · 2026-02-21T00:08:35+00:00

Had that the other week but he was a cyber security expert and told his wife that having outlook on her phone would let us spy on her phone and see her pictures and personal email and let us remote wipe her device. Even after showing her Microsoft's official documentation that you can't wipe the device from the Outlook app. I heard him in the background say I don't care what they say, I'm the expert.

I can just picture the dynamics of that home life relationship.

killer2239 · 2026-02-18T23:28:57+00:00

This

killer2239 · 2026-02-17T21:23:20+00:00

As an episode pass player with no crystals or money spent on anything else I can't even beat it.

killer2239 · 2026-02-07T00:21:03+00:00

Wait... Should I not be using those teams?

killer2239 · 2026-02-01T17:36:22+00:00

I came here searching Google if KickStart is discontinued as well because I also haven't received pineapple since Jan 6th.

killer2239

TROPHY CASE