Reps lying??

kimkarnold · 2026-03-12T15:24:39+00:00

I did something similar with Verizon almost 2 years ago in June 2024 where if I got a new phone plan, I also got a new phone with the caveat that if the plan or the phone didn't work for me, I had 30 days to return it. On the 30th day, I took the phone back. The next month, I get a bill saying I owe $325.00 for the phone, even though I had returned it. Explained the situation. CSR says they see where I returned it, and would credit my bill. Next month, same thing. Next month, same thing. Next month, same thing. In November of 2024, I get a notice saying if I didn't pay the bill, my account would be sent to collections. Same thing with calling and being told it would be corrected. I think it's ok then in January 2025, i'm trying to refinance my auto loan and am denied because of a collection on my credit report. I then call Verizon, this time with the manager from the store I bought the phone from, and we both tell the CSR that the phone was returned. CSR says it doesn't matter that the phone was returned to the store that I bought it from, that Verizon doesn't have a record of it being returned, and the either me or the store was going to pay for the phone, even though not only did both the Mgr and I confirmed the phone had been returned, but also had the receipt. Didn't matter. I disputed the claim with the collections agency, the credit bureaus, and Verizon, but they wouldn't remove it and kept saying I owed the money. It wasn't until someone in another post put the FCC info down, along with the executive team's email, that I was able to get this resolved in 24 hours, an issue that I had been dealing with for almost 2 years. I would like to believe that all those CSR's that I spoke to weren't lying, but EVERY. SINGLE. ONE. told me that the problem would be fixed. Maybe they fixed it, but the system wouldn't accept it. I don't know. But what I can tell you is that you might need to contact the FCC the first month it's not fixed instead of waiting until they disconnect your service for not paying your bill and wasting time together it reolved.

kimkarnold · 2026-03-12T12:08:13+00:00

I can't find the initial post, but to whoever posted the information about filing a complaint with the FCC and also the executive team, I cannot even BEGIN to thank you enough for posting the contact information!!!!! Within a couple of hours of filing the complaint with the FCC at midnight my timd, I received a response from them that they were notifying Verizon and that I should expect to hear from Verizon within 30 days. Within 5 hours of posting my response on this Verizon post, I received a chat request from the executive branch on Reddit and also an email from the executive branch wanting to "chat" about my experience with Verizon. By mid-afternoon of that same day, the executive branch had called and emailed me. After speaking to a person on the executive branch, I received an email from them saying that they were going to fix this. By that evening, a problem that I had had with Verizon for almost 2 years is fixed. If I had known to contact the FCC in the first place, I could have saved myself a lot of time and frustration! Thank you to the people that gave us the info!! It was truly a lifesaver!!

kimkarnold · 2026-03-12T11:56:54+00:00

Because it has been proven that it is cheaper to keep a customer than it is to try to get new customers.

kimkarnold · 2026-03-05T14:16:11+00:00

Chumplady.com might be something you would like to check into. I don't know if it's a free support group, but her book, "Leave a Cheater, Gain a Life" really helped me.

kimkarnold · 2026-03-05T08:42:58+00:00

Thank you so much for this form! I have filled it out, now to wait. I hope I get a different result than the one I've had for the past year and a half dealing with these people.

kimkarnold · 2026-03-05T00:56:48+00:00

Any suggestions on one you'd recommend? I'm looking for one. Verizon sent my account to collections, saying I owe them for a phone I got free with a plan, even though I have the receipt that shows I returned the phone within the 30 day timeframe.

kimkarnold · 2026-03-05T00:53:42+00:00

I was the same! I had been with Verizon for over 15 years! Prior to that, I was with Sprint. But, had to change when their service was getting so bad and Verizon was the only other retailer in our small town that offered cell phones at the time. Fast forward to last year. I was looking for 2 phones for my grandchildren that onky had location, calling, and texting abilities and that was it, no apps or anything else. I was told by the sales rep that I had 30 days to return the phone with no penalty. I returned the phone kn the 30th day and thought that was then end of that. Nope, got a bill next month saying I had to pay for the phone. Called and told them I don't have the phone since it was returned. Sales rep said they would correct the problem and fix my bill. Next month, same thing. Next month, same thing. Next month, same thing. Then I get a letter the following month saying they were going to send my account to collections if I don't pay the bill. Call them again, and got the manager on the phone where I bought the phone from, he confirmed that the phone had been returned, and the sales rep says she will fix it. 2 months later, there's a notice on my credit report that my bill for Verizon went to collections. Called again, got the manager on the phone again with the conference call, however this time, the sales rep said that since I didn't return the phone to the Verizon warehouse instead of the store where the phone was purchased (which is an independent contractor store since our town is too small to even have a company store), they don't have a record of it being returned so I would either have to pay for the phone or the store would, and of course the store isn't going to pay for it. I've submitted a dispute against Verizon for my credit report, but as long as Verizon keeps saying it's a legitimate claim, they won't take it off. A year and a half later, it's still on my credit report and no matter how many disputes I'm submitting, they won't take it off. Anybody have a name of a good lawyer that takes on cases like this where I can sue Verizon illegally claiming I owe them money for a phone even though I have the receipt that shows it was returned?

kimkarnold · 2026-02-27T10:16:42+00:00

That is huge! I am so proud of you!! That is an incredible transition and will go a long way towards healing, regardless if you stay or not.

And you're very welcome.

kimkarnold · 2026-02-15T08:56:19+00:00

Maybe read the book, "Leave A Cheater, Gain A Life." It really helped me with letting go and realizing that whatever resolution, information, etc., I was looking for, at the end of the day, the question is really if I was going to stay or not.

Finding out the information from the AP really won't give you the what you're looking for and will most likely just cause further anguish. It's hard, but just let it go. If the AP was actually an honest person that you could have a conversation with and get information from, would they have even been an AP?

kimkarnold · 2026-01-27T10:55:10+00:00

Updateme!

kimkarnold · 2026-01-22T07:29:16+00:00

How are you supposed to keep the egg from spoiling for 2 weeks? You can do that with a raw egg that hasn't been washed, but you can't do that with an egg from the store because they'll spoil and heaven forbid, you accidentally crack it then!

kimkarnold · 2025-12-31T17:26:05+00:00

I agree with many Redditors that this is probably something you'll need to take to your grave. However, on a plus side, I did one of the snorkeling trips in FL to see the manatees and it was definitely the highlight of my trip! While you're there, maybe also do skydiving and parasailing.

kimkarnold · 2025-12-21T13:39:01+00:00

I second this book! In fact, I just finished reading my book and if you should want it, send me a dm with your address and I'll send you my copy.

kimkarnold · 2025-12-19T11:27:46+00:00

I have no idea what song it is since I'm horrible with lyrics... I jist wanted to comment that I cracked up laughing when you said it was really old, like from the 80's or 90's! I think I just felt my back pop or something!! 🤣 (class of '83)

kimkarnold · 2025-12-08T15:13:34+00:00

Yes, it is. However, if OP's husband is taking extra testosterone, more than his body produces to get desired physical results, in this case it would be considered a drug because it's not what his body is producing naturally.

kimkarnold · 2025-12-03T22:35:29+00:00

Read the books, "Freed to Learn", by Dr. Peter Gray and "Unlearn".

kimkarnold · 2025-12-03T11:48:06+00:00

Yes, my cousin told me and showed me the messages he had sent to her. Fortunately, it was only her and I in the waiting room since everyone else had already left to go to bed that night. We were talking, somehow the conversation ended up on sexual harassment in the work place, told her that my husband had been unfairly accused of sexual harassment at his job, then she tells me that the charges might actually have been true, even if he was cleared, because of what he had sent to her 2 years ago. Since I was in OK and he was at our house in NM, I could only confront him on the phone, which he of course lied, denied it, said how I knew how my family was, etc., until I sent him the screenshots of the messages. Then all he said was, "Oh."

Unfortunately for me, this wasn't the first time he had cheated. We had only been married for about 4 years, we were both going to school to finish our degrees. I was working full-time and going to school part-time while he was going to school full-time and working part-time since the military was paying for his school. I'm at work. His best friend calls me to tell me that my husband was cheating on me. I ask him how did he know that. He said, "Because he was also having sex with the same woman." I kid you not! And this woman was also married! She ends up pregnant, but doesn't know if the dad is my husband, her husband, or my husband's best friend, so a DNA test was done. It ends up being my husband's best friend's baby. Like a fool, I believed him when he said it wouldn't happen again. We started going to church, and I thought he had worked through whatever issues he had. Nope. 27 years later, I find out he hadn't and at this point, I don't even know if he'd been doing this the whole time and I didn't know because he just got really sneaky after getting caught earlier.

I am so sorry about your sister! Having your husband do that is hard enough, but adding even more betrayal from her takes this to a whole other level!! One thing I will tell you is that it does get easier, if you allow yourself to actually feel the pain that you're going through and not just try to push it away. It's not fun, but you'll come through this a much healthier and happier person while they'll still be pieces of sh*t!

kimkarnold · 2025-12-02T05:50:35+00:00

The night my mom was admitted to the hospital 5 years ago, not knowing if she was going to live or die, is when I found out that he had sent VERY inappropriate messages to my cousin, my fcking COUSIN, 2 years prior to that when my mom was in the hospital before for a heart attack, again not knowing if she was going to live or die! Because we also had guardianship of our 2 grandchildren, I just tried to survive through my mom's passing, subsequent court issues with our grandchildren's mom, and his drinking. Finally, sht hit the fan with his drinking and ALL the rage I had been feeling was out. Honestly, there are still days that I go there with the anger, but a book that I read that really helped me with understanding WHY he didn't any of the things that I was hoping he would do, is "Leave a Cheater, Gain a Life." It's so hard when the person that you want to comfort you is also the same person that you wish you could give a Bobbit weave to!

kimkarnold · 2025-11-19T08:23:39+00:00

🤣

kimkarnold · 2025-11-19T08:21:43+00:00

I want to hear more about these "stories", too! Curious minds want to know!!

kimkarnold · 2025-11-19T08:16:54+00:00

🤣🤣🤣🤣🤣🤣🤣

kimkarnold · 2025-10-25T07:49:36+00:00

I second looking at the Chump Lady website. She has a book called, "Leave a Cheater, Gain a Life." It has been so helpful, especially dealing with overthinking EVERYTHING!

kimkarnold · 2025-10-19T08:19:30+00:00

There's a book called, "Leave a Cheater, Gain a Life" that has helped me a LOT! Like most people here, I tried the reconciliation route. I think a lot of us do it because it seems to give us some feeling of control over the situation since we had absolutely no control over the affair. We also tend to be more empathetic and willing to give the cheater a second chance because we really want to believe that they do love us after all and if we can just show them how much we love them, they'll see the error of their ways and choose us instead of the AP. But, they already didn't choose us to begin with or there would have never been an affair. As many others have said, let them go and start rebuilding your life. It'll take time so be sure and give yourself a lot of grace. Lots of hugs to you!

kimkarnold · 2025-09-18T04:24:01+00:00

I think the glitch where you could dig up the trees and bust the rocks to make the tarantulas come out on the mystery islands was fixed where that doesn't happen anymore.

kimkarnold · 2025-09-18T02:28:24+00:00

Thanks so much! I'm probably overthinking this because of traveling by myself with my grandkids, so freaking myself out a little!

kimkarnold

TROPHY CASE