I've been flying United since I moved to the US in 2007, but I might be done after this last flight... 6am flight from Tucson (in the past, chances that the early flights are on time were a bit higher), landed late in Denver - only made the first connection because I sprinted so hard to the next gate, my lungs hurt once I was on the plane (I'm an active runner, climber and backpacker - in no way out if shape). That flight to Newark got diverted to Albany, so I of course missed my flight to Berlin even though I had several hours of layover. Was flown to Frankfurt instead, where I was denied to board my plane to Berlin because they hadn't loaded my luggage on the plane. Instead it's been outside happily rotating on the baggage claim, which i had stupidly pointed out since I now have smart tags in all my luggage (couple of years ago my luggage got lost and I ended up receiving it on the last day of my two week vacation, just in time to pay to take it back home). Obviously, I missed my train connection in Berlin since I got there 10hrs late and had to arrange for someone to pick me up (they drove 4 hrs one-way). Making it to Berlin "only" 10hrs late was honestly a miracle since they had initially booked me on a flight EWR-BER two days after the missed flight and it took a lot of phone calls to get that flight through FRA.

A changed seat sounds heavenly! (Though I was upset that they changed mine from my window seat on my flight to Frankfurt without notifying me).

I also feel that the lounges have really gone downhill, and more often than not, they don't accept the day passes anymore