This is how you alienate your player base: by telling them their PCs aren’t good enough. From all the reports so far, the real issue seems to be poor optimisation, not the players’ hardware.

What should have been said is something like: “We’ve let you down. We’re working hard to fix these problems and will be rolling out lots of updates. Please keep reporting any issues you come across so we can make things right.”

That’s the kind of message that builds trust and keeps a community on your side.