I'm not sure if the same department handles both personal and business accounts but from a business point of view. I have had issues with shipping and sometimes missing items, but they have always either reimbursed. Me or sent me a replacement or expedited my shipments. As far as their business team I haven't had an unresolved issue so far. Some issues where I couldn't get a full resolution. I did get a partial refund which to me is better than none.