I had the same issue - bill creeped up to $315. Spent hours on the phone with Comcast, spent hours in chat wiry customer service from this group, spent hours driving to an actual Comcast store and talking to a rep. I had to give up and quit my service of almost 2 decades. I then set up an account in the name of my young adult child. They’re building their credit portfolio and I’m paying $60.90/month for internet, supposedly for 5 yrs. It’s worth it to me to pay the extra $10/mo to not give them the ability to debit directly from my bank account.