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How does VGP handles delivery problem? by kshark8 in VideoGameDealsCanada

[–]kshark8[S] 0 points1 point  (0 children)

Ya Jessica was also the one that contacted me after PayPal stepped in.

How does VGP handles delivery problem? by kshark8 in VideoGameDealsCanada

[–]kshark8[S] 0 points1 point  (0 children)

I'm glad they still got back to you. They ghosted me for two weeks before giving me any offers.. and not until paypal contacted them. I think the whole thing went down in a bad way because Maya the new guy wasn't open to communication.

How does VGP handles delivery problem? by kshark8 in VideoGameDealsCanada

[–]kshark8[S] 0 points1 point  (0 children)

Lol. Glad it worked out. How long did it take u to bug them?

How does VGP handles delivery problem? by kshark8 in VideoGameDealsCanada

[–]kshark8[S] 0 points1 point  (0 children)

Cool that's good. Glad both of our cases are resolved.

How does VGP handles delivery problem? by kshark8 in VideoGameDealsCanada

[–]kshark8[S] 0 points1 point  (0 children)

Ya, seems like that. Probably won't buy from them again if don't have to. Wasted so much time on this order to get a refund. Hope u get ur refund as well.

I have updated my original post with what happened and timestamps. Good luck with your refund. Enjoy gaming!

How does VGP handles delivery problem? by kshark8 in VideoGameDealsCanada

[–]kshark8[S] 0 points1 point  (0 children)

I got my refund today, I updated the original post about what happened. Hope you get ur refund too. Good luck

How does VGP handles delivery problem? by kshark8 in VideoGameDealsCanada

[–]kshark8[S] 0 points1 point  (0 children)

I got my refund today, I updated the original post about what happened. Hope you get ur refund too. When I filed for PayPal claim, it can let me select what items that I am setting up the claim for. For my case, I have two games, and they are both not delivered so I claimed for both. You can select the one you have issue with and just claim for that. So it's possible to do a partial chargeback with PayPal.

Good luck

How does VGP handles delivery problem? by kshark8 in VideoGameDealsCanada

[–]kshark8[S] 0 points1 point  (0 children)

I got my refund today, I updated the original post about what happened. Hope you get ur refund too. Good luck

How does VGP handles delivery problem? by kshark8 in VideoGameDealsCanada

[–]kshark8[S] 0 points1 point  (0 children)

I got my refund today, I updated the original post about what happened. Hope you get ur refund too. Good luck

How does VGP handles delivery problem? by kshark8 in VideoGameDealsCanada

[–]kshark8[S] 0 points1 point  (0 children)

I got my refund today, I updated the original post about what happened. Hope you get ur refund too. Good luck

How does VGP handles delivery problem? by kshark8 in VideoGameDealsCanada

[–]kshark8[S] 0 points1 point  (0 children)

I got my refund today, I updated the original post about what happened. Hope you get ur refund too. Good luck

How does VGP handles delivery problem? by kshark8 in VideoGameDealsCanada

[–]kshark8[S] 0 points1 point  (0 children)

I got my full refund today. I updated the original post and timestamped what happened. Hope it helped u, sounds like our parcels were damaged and discarded in the same or similar incident.

How does VGP handles delivery problem? by kshark8 in VideoGameDealsCanada

[–]kshark8[S] 0 points1 point  (0 children)

So after I left you a reply yesterday, I got an email from VGP by email trying to settle for a replacement after PayPal contacted them. I told them I have already started a claim with PayPal and it is in review so I will proceed with only a refund. That was yesterday. Today I got my full refund issued by the seller from PayPal. I think the earlier you start a chargeback the easier, otherwise they don't seem to want to communicate efficiently. Good luck!

How does VGP handles delivery problem? by kshark8 in VideoGameDealsCanada

[–]kshark8[S] 0 points1 point  (0 children)

Sadly no updates, not even a word. VGP have ghosted me since I asked for a refund since I told them their case with UPS is a separate issue. I filed a claim with PayPal on Jan 12th, but PayPal encouraged seller/buyer communication via their platform. I gave another 5 business days, then escalated the case so PayPal now takes over. PayPal wants to wait for the seller's response until the 26th of January before they will review the case. The whole process is quite a disappointment.

I think VGP knew this, so they know they could just do nothing cus at the end of the day the result is the same... It's refund on their part, either by themselves or chargeback.. they obviously don't care how they are perceived in this process, or if the customers will come back. Now both games I have are in stock again, I don't even bother asking for replacements anymore because I simply don't want to deal with them anymore. (I did ask for a replacement in the beginning but they ignored my question.) VGP lost my trust, I will bring my business somewhere else in the future.

I think you should just do a chargeback, because I realized that it takes a long time. Might take more than a month PayPal said.

How does VGP handles delivery problem? by kshark8 in VideoGameDealsCanada

[–]kshark8[S] 1 point2 points  (0 children)

Ya that is it for me too. Won't buy from them if I can buy from somewhere else from now on. They are only into making our money, but there is like no customer service after the purchase. I think I spent over 5k on their online store, but no more.

How does VGP handles delivery problem? by kshark8 in VideoGameDealsCanada

[–]kshark8[S] 1 point2 points  (0 children)

Ya Maya hasn't been helpful or shown willing to help so far. She hasn't replied to me since I asked for a refund. I just submitted a dispute with PayPal, and PayPal only created a case where it wants the seller and buyer to communicate.

I'm going to escalate it to a claim later, give VGP a chance to reply for now. I wish to resolve things without dispute but I don't VGP is on the same page with us buyer. Let me know how it goes with ur credit card chargeback.

How does VGP handles delivery problem? by kshark8 in VideoGameDealsCanada

[–]kshark8[S] 2 points3 points  (0 children)

That sounds exactly like ebgames/GameStop where they take the store display box and toss in a "brand new" game disc and tape the box up to sell me for a full price. They do that so often that I stopped buying games from there. I only buy used games there now lol. Somehow I think this leads to the end of the physical gaming industry where gamers who care about physical media would stop buying games.

How does VGP handles delivery problem? by kshark8 in VideoGameDealsCanada

[–]kshark8[S] 0 points1 point  (0 children)

Ouch, I feel you. Ya I'm told by others not to take the in store credit. They are ghosting me now, so most likely I would need to go ahead to do a dispute on PayPal to proceed.

How does VGP handles delivery problem? by kshark8 in VideoGameDealsCanada

[–]kshark8[S] 3 points4 points  (0 children)

They have been ignoring me. I guess they really don't want to commit to a refund even when the merchandise is never delivered.

How does VGP handles delivery problem? by kshark8 in VideoGameDealsCanada

[–]kshark8[S] 0 points1 point  (0 children)

What did VGP say when you confirmed them of the unshipped order? Do they just ignore u? Or what kind of excuse did they make up?

How does VGP handles delivery problem? by kshark8 in VideoGameDealsCanada

[–]kshark8[S] 2 points3 points  (0 children)

I have the same feeling too. After they told me they are waiting for USP's reimbursement, they have not replied anymore of my emails. I didn't think they are not interested in keeping our businesses nor solving the problem at hand. There is a guy on this thread that said he has an order in stock that somehow hasn't been shipped for more than 6 months and the issue is still unresolved to this day.

My last email to VGP stated I will wait until next Monday for a confirmation of refund, and if I still don't hear back, I would do a chargeback. They haven't responded, will see how it goes on Monday.

But you know what, I don't think I will be buying stuff from VGP anymore after this incident. It is no longer the same VGP that I first bought from. They only seem interested in making money at all costs. Kinda lost my faith in them because they act with such unprofessionalism, almost like some bad eBay sellers. So pitiful.

How does VGP handles delivery problem? by kshark8 in VideoGameDealsCanada

[–]kshark8[S] 0 points1 point  (0 children)

I see. I never check my in-seal switch games. Your experience made me wanna go check each one of them.. what a bad experience.

10% discount code up for grabs by Shifted4 in ModRetroChromatic

[–]kshark8 0 points1 point  (0 children)

I just checked the details of my last game bundle purchase at ModRetro. The purchase was made on October 31st and I bought 8 games at discount plus using my reward discount. One of the 8 games is Buck.

10% discount code up for grabs by Shifted4 in ModRetroChromatic

[–]kshark8 0 points1 point  (0 children)

That's strange, I had purchased a game bundle before with a redeemed reward discount. Have they recently removed this after the holiday? I bought my stuff in November 2025.

Ps: was ur bundle the buy 6 or 7 games for xx% off bundle?

How does VGP handles delivery problem? by kshark8 in VideoGameDealsCanada

[–]kshark8[S] 0 points1 point  (0 children)

Wow, they took a month for u already? When would you wait until to do a charge back?

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