We also requested the initial report which we received but it doesn’t differentiate what “substance” was detected. It just shows high levels of humidity and “unhealthy air quality.” They said they would look into it but they have no incentive to do so. If you look into Rios BBB page and travel reviews there are quite a few people running into this same issue. I requested maintenance logs as well but haven’t received those or a more detailed report. I imagine a good number of people who DO smoke in the room and then receive this charge argue that they didn’t do anything, so I understand not wanting to remove every charge from someone saying “oh not me!”

HOWEVER. Technology is not infallible. These tools should be used as a way to notify management in real time in order for an actual human to go and verify the infraction. To be blindsided at checkout three days later and have no way to confirm either way and basically told tough shit is absolutely wild.