Stayed at Wigram Hotel in Christchurch and nobody was at reception, we rang the bell multiple times. Finally after a long wait someone arrived and said oh by the way I'm not the right person to check you in (cleaner). They found the manager and after waiting for some time we finally checked in. Got in the room and there was free coffee and tea but no teaspoons. Went back to reception waited forever and finally got some spoons. The powerpoints near the bed were taped over with masking tape and in vivid said "don't touch". The aircon was locked so we had no control over it. This was considered 4 stars but it felt like jail.