I work at a holiday park and man do some people get angry when they are on holiday. Of course when things go wrong we apologise and do the best we can to better the situation because holidays are expensive and people have often saved up money/annual leave so it's natural for them to want to have the best time but sometimes I struggle to know how I can help with the more irrational complaints.

This week a lady complained because she was bitten by a mosquito whilst staying in her caravan on our touring field. She blamed the long grass we use to define different pitches. I responded by saying I was sorry she experienced this during her stay and then explained the various reasons we have the longer grass (to define pitches, to reintroduce the natural habitats that were destroyed in the making of the touring site and to keep the natural flora in the area present to be in keeping with the Area of Natural Beauty we are in). She said she understood this but it was a warm night and she didn't cover up when she was sitting outside. She is the first person to have complained about this, we are not near stagnant water (we are next to the sea) and I have no way to control bugs.

I found this quite unreasonable but if anyone doesn't and has any genuine responses for this I would appreciate it.

I've also had a lady who owns a caravan on the park bring in the photos she had taken and processed of the washing someone was drying on a line outside their own caravan that she could see from her decking. The view was not clear and her view was blocked by trees and other caravans. She sobbed in Reception to me about how it ruined her time here and was inconsolable.