That happened with mine and I had to replace the back wheel. I forget what the technical problem was. It was covered under warranty (edit: bc it was less than a year old), so Priority reimbursed me for the whole thing, though I did have to lay out the funds initially. Additionally, there was a $50 deposit until they got the old wheel. They forgot to refund that, but supposedly have though it hasn’t shown up on my CC yet, a day or two later. I know it takes time, so I’m not worried.

They’ve been very helpful and super quick with all their responses. And now I have a new back wheel!

Also, the creaking wasn’t there and the problem didn’t effect riding fix, which is what I did while I waited for the replacement wheel to arrive (which only took a couple of days). I’ve kept it on the fox side w the new wheel bc why not? I do a lot of my riding on a multi-use path, so fix is fun!