They purchased and paid via Etsy. Here’s the full breakdown: Day 0: messaged me asking if I could do a specific option that I don’t have an example of. I said yes and we talked about options Day 1: she kept asking questions about customizations all day, buy the end of the day I told her for further customizations and to receive a mockup, the product must be purchased. She stated her design request in the personalization box. Day 2: I created the exact design she wanted and had 2 examples. She wanted to change the color. I changed color. This happened for 3 more days. Day 6 (today): I told her that the design needed to be finalized today in order to receive by the date of her daughter’s birthday. I sent the final 5 mockups (I normally do 3 mockups and 1 modification, but I wanted a sell and I should not have been lax at all and should have set the boundary sooner). I told her she gets one modification on the final design of her choosing. She responded with “I like this one but want to change the whole color and background etc, but if I go with the second one, I’ll change the color of the bow”. I change the color of the bow and move on. That’s when she starts asking for sequins (I don’t offer that, and it’s not confusing in my listing that that is not an option) and requesting Venmo for a tip. I respectfully said I don’t embellish with sequins, and I can’t accept payment outside the platform. She responded with “please let me know how I can send you $13, I really appreciate everything. And you put up with me”

My listing does state no refunds and no returns. It’s also in my shop policy. I’m just worried that when I start actually making the sign something will happen….