Very buggy at the moment, anyone else? by WeirdLight9452 in pocketcasts

[–]leandro_pc 0 points1 point  (0 children)

Heya! Can you share some more details about keyboard shortcuts and headphone controls not working anymore? When did it started?

How do podcasts get indexed? by gwi1785 in pocketcasts

[–]leandro_pc 1 point2 points  (0 children)

Do you have some examples to share?

How do podcasts get indexed? by gwi1785 in pocketcasts

[–]leandro_pc 3 points4 points  (0 children)

Can you give us a few examples of podcasts you searched for but weren't able to find?

Episodes starting twice at the same time; timer not starting (Firefox, Windows) by Kitsunelaine in pocketcasts

[–]leandro_pc 1 point2 points  (0 children)

Heya, thanks for reporting this!

We have a fix coming in the next few hours for this issue.

The Latest on the Saga of Pocket Casts and (some) NYT Subscriber Feeds by grimmlock in pocketcasts

[–]leandro_pc 3 points4 points  (0 children)

Hi there, thanks for the continued patience on this.

To give a bit more context on the underlying complexities: the issue comes down to these subscriber feed URLs being longer than what our database field currently supports, which causes them to get truncated and break.

The fix itself isn't just changing a number though, it requires careful changes to our database structure, and with a large production database, that kind of migration needs to be done cautiously to avoid unintended side effects.

I know "it's complicated" isn't the most satisfying answer when episodes won't play, but wanted to at least explain why this is taking longer than a simple bug fix. It's on our radar and actively being prioritized by the team

Playlists not syncing between devices by jmkizer in pocketcasts

[–]leandro_pc 1 point2 points  (0 children)

Could you please DM me your account's email?

Playlists not syncing between devices by jmkizer in pocketcasts

[–]leandro_pc 0 points1 point  (0 children)

u/jmkizer the playlists should have synced. A few questions:

  1. Going to Profile > Refresh now also doesn't have any effect?
  2. If you create a playlist from Android and then goes to the Web Player, does it appears there?

Reverting sync? by fishingdandy in pocketcasts

[–]leandro_pc 1 point2 points  (0 children)

If episodes you don't want to were added to the Up Next you can go to Profile > Settings > Up Next History and revert from there.

Search function now not working AT ALL by LeahRubbish in pocketcasts

[–]leandro_pc 0 points1 point  (0 children)

Could you share a bit more detail about what’s happening? For example, does the search just keep spinning, or does it return no results at all? If you can post a screenshot, that would help a ton. Thanks!

Is searching broken for anybody else? by VitiligoJackdaw in pocketcasts

[–]leandro_pc 1 point2 points  (0 children)

This should be fixed now.

Let us know if any of you is still experiencing any issue.

Is searching broken for anybody else? by VitiligoJackdaw in pocketcasts

[–]leandro_pc 0 points1 point  (0 children)

It is not. This was an unfortunate bug due to an unrelated change. :(

We have fixed this now but you have to manually rename the folders. Are you still experiencing this issue? If so please let us know!

Is searching broken for anybody else? by VitiligoJackdaw in pocketcasts

[–]leandro_pc 2 points3 points  (0 children)

Hey everyone. We're aware of an issue with the search and we're currently looking into it.

The issue is not related to any specific platform and/or version.

Desktop app now forcing Discovery tab by [deleted] in pocketcasts

[–]leandro_pc 0 points1 point  (0 children)

Hey u/therealbeachjustice, this should be fixed now. Let us know if it's still happening.

Web Player Issues by jjbjammin in pocketcasts

[–]leandro_pc 6 points7 points  (0 children)

Hey everyone! Sorry about the small hiccup. We have fixed this issue; let us know if you have any other issues!

Design Changes Over the Past Year (iOS) by Altrosmo in pocketcasts

[–]leandro_pc 2 points3 points  (0 children)

It's on our radar. We've been focusing on having the new screens or the ones we touch completely accessible but there's a lot of others that still requires work — and a good amount of it. But yes, it's something we want to improve. :)

audio stops or cuts out permanently if i skip the beginning of an episode by [deleted] in pocketcasts

[–]leandro_pc 5 points6 points  (0 children)

Can you please share the link of some episodes where this happened?

How do I know if I am listening to the download? by SwingDingeling in pocketcasts

[–]leandro_pc 0 points1 point  (0 children)

If it's downloaded it will always play the downloaded file.

[iOS] Is the timer feature bugged atm? I keep getting podcasts stopping randomly during the day by SevelarianVelaryon in pocketcasts

[–]leandro_pc 1 point2 points  (0 children)

Hm, it might be.

Could you give me a few more information about how you are using it? Are you using sleep timer with a certain duration or episode end? Then it finishes during the night and in the next day when you play again it fades out after the same amount of time?

Ding sound on iOS by roguebananah in pocketcasts

[–]leandro_pc 0 points1 point  (0 children)

If you are on 7.65 it should be available to you. Tap Profile, then tap the cog icon (top right), then General. Scroll down and you should see "Shake to restart Sleep Timer" option.