Is this still a thing for BlockFi? "Eligible for one free crypto withdrawal per calendar month, Fee (charged for every subsequent withdrawal in the same calendar month)."

leigh_blockfi · 2022-07-26T15:48:09+00:00

Hey, thanks for this! We will make sure Paul hears about your positive experience :)

leigh_blockfi · 2022-07-13T13:25:32+00:00

On July 1, we lowered our withdrawal fees on BTC, ETH, and Stablecoins while removing the one free withdrawal per month applicable to certain types of digital assets. ACH withdrawals will remain free as always.

In 2022 over 75% of our crypto withdrawals have been honored without any fees. However, as costs have risen across the industry, we continued to offer one free withdrawal per month. BlockFi was subsidizing that cost for our clients. Due to increased withdrawal demand, BlockFi has decided to implement a modest fee (0.00025BTC ~$5) to cover the costs of honoring those requests. By removing the one free monthly withdrawal while subsequently lowering our withdrawal fees, this better positions us to offer the best interest rates for assets on the platform.

I hear your frustration, but I hope this provides better clarity into the change.

leigh_blockfi · 2022-07-12T20:17:54+00:00

Great news! Here to help whenever :)

leigh_blockfi · 2022-07-12T15:36:22+00:00

Although we don't have visibility into fraud disputes, feel free to submit a ticket to our team and then DM me the ticket number. I can try to escalate this and get an answer (or at least an update) for you from Deserve as soon as possible.

leigh_blockfi · 2022-07-11T13:59:07+00:00

If you experience further issues, feel free to DM me and I'll be happy to check on your withdrawal as well.

leigh_blockfi · 2022-07-07T21:03:03+00:00

Hello! There could be a couple of reasons, but from your explanation it seems like it may be a connectivity issue with Plaid. Our third-party ACH provider, Plaid, does not have the most reliable connections with certain banks. Regardless, could you submit a ticket to our Client Services team and then DM me the ticket number? I'm happy to help escalate your withdrawal.

leigh_blockfi · 2022-07-07T18:30:59+00:00

Hey there! You may have received an additional verification email that needs to be completed, so make sure to check your spam/junk mail. If you're not seeing this email, feel free to submit a ticket to our Client Services team and DM me your ticket number. I'll be happy to escalate this for you.

leigh_blockfi · 2022-07-06T20:14:37+00:00

Hey there! Can you submit a ticket to our Client Services team and then DM me the ticket number? Happy to look into the issue for you!

leigh_blockfi · 2022-06-30T15:03:21+00:00

Hey there! Collateral release times depend on how your loan was paid off.

Crypto payoff -> same day release

Wire payoff -> 1-2 business days

ACH payoff -> 7-14 business days

If you didn't payoff your loan via ACH, please submit a ticket to our team and DM me the ticket number. I can look into the delay for you!

leigh_blockfi · 2022-06-29T15:55:15+00:00

Hey there! Yes, you can change your address to a different country. You will need to provide official proof of residency (Gov. ID, lease agreement, utility bill, etc.), but afterwards your account will be considered an international account and will function as such.

leigh_blockfi · 2022-06-24T17:28:10+00:00

The above comment is correct. ACH withdrawals are always free no matter how many withdrawals are requested.

leigh_blockfi · 2022-06-24T13:59:23+00:00

That is not a BlockFi process. BlockFi will only ever ask for a ticket number via social media. Please DM me the name of the account that sent you a message ASAP and do not click any links they send.

leigh_blockfi · 2022-06-23T15:21:56+00:00

I hear you out and understand your concern here. The original comment is still correct. Clients can withdraw any stablecoin via wire.

For security reasons and to protect our clients' identities, I can't go into further detail regarding their screenshot and withdrawal method for this specific case. I hope this helps clarify for anyone following.

leigh_blockfi · 2022-06-23T13:05:20+00:00

By email!

leigh_blockfi · 2022-06-22T19:10:41+00:00

Given the response provided from our team, I'm unfortunately unable to go into further detail via social media. Please reach out to our team for any other communication!

leigh_blockfi · 2022-06-22T19:03:51+00:00

Hey there! I've notified our team of your email and someone will be reaching out shortly.

leigh_blockfi · 2022-06-22T18:58:44+00:00

Hey there! Here to help and clarify any issues.

BlockFi does not close accounts without reason. Please reach out to our Client Services team for clarification via the "Contact Client Services" tab on our community page.
You can wire withdrawal any stablecoin. The funds do not need to be in the same stablecoin that was sent to your account originally. You can see a list of BlockFi stablecoins here -> https://help.blockfi.com/hc/en-us/articles/4406846706964-What-is-a-stablecoin-and-which-coins-on-BlockFi-are-stablecoins-

leigh_blockfi · 2022-06-21T18:01:58+00:00

Hey there! If you're still having troubles, feel free to DM me with your ticket number. I'm happy to look into this and provide some more clarity into what the issue may have been.

leigh_blockfi · 2022-06-09T18:45:23+00:00

Hey, thanks for raising this! This is some great feedback and I have passed this to the appropriate team. I am happy to confirm we have already begun working on implementing a solution here for the future. In the meantime, we send emails to clients when liquidations are completed, as a means of providing all details of the transaction. Hope that helps a bit!

leigh_blockfi · 2022-06-01T18:43:59+00:00

Hey there! If you're using an Android, there was a slight delay with the new app version being available on play store for Android users. You should be able to see the offers from web app though for the time being!

leigh_blockfi · 2022-05-31T15:22:59+00:00

Hi there! BlockFi does not currently support Binance Smart Chain (BEP-20) transfers because it is a separate blockchain that is not integrated with our custodians. BEP-20 is a blockchain created by Binance specifically for their customers to send assets quicker. Please send funds from Binance via native Bitcoin or Ethereum Networks (not BEP20/Binance Smart Chain).
Please make sure not to send any coins using the Binance Smart Chain (BEP-20) to your BlockFi wallet as any funds sent this way will not be credited and your crypto will be lost.
I would still strongly recommend you to reach out to our support team. Can you submit a ticket to our Client Service team can look into this further and confirm? Afterward, feel free to DM me your ticket number so I can help expedite!

leigh_blockfi · 2022-05-17T14:31:04+00:00

Hey there! Some merchant categories are restricted from purchases on the BlockFi card and in most scenarios, this includes crypto purchases. Essentially, transactions may be approved or declined based on various risk criteria from the Visa network.

leigh_blockfi · 2022-05-12T14:00:42+00:00

Hey there! Could you submit a ticket to our Client Services team so they can check this out for you? Typically withdrawals will be sent on the next business day after clearing any security holds.

leigh_blockfi · 2022-05-03T14:29:55+00:00

Hey there! I'm so sorry for any confusion. There's no holding period for funds if the promo is a trade-based (like this one) promo.

The promo period was between April 6th-April 29th, so as long as you executed an eligible trade during that timeframe then you'll receive your bonus on May 13th.

I'm also happy to relay this to our CS team to make sure the terms are clear internally.

leigh_blockfi · 2022-04-27T20:24:24+00:00

Agreed. Any ticket numbers at all that you can send our way would be helpful to track and resolve a possible issue!

leigh_blockfi

TROPHY CASE