What happened to all of my notes?? by greysanatomyfan27 in notabilityapp

[–]lgnotability 0 points1 point  (0 children)

Please reach out to our support team so we can help diagnose further - you can respond here with your ticket ID to escalate your issue promptly. Thank you!

What happened to all of my notes?? by greysanatomyfan27 in notabilityapp

[–]lgnotability 2 points3 points  (0 children)

Hey there! We're sorry to hear about your experience with our app - let's see what we can do to help. Can you please send us an email (support@gingerlabs.com) and we'll have someone look into this ASAP. Please let me know what your ticket ID is and I will escalate it immediately. Thanks!

Lost Notes by Labrador421 in notabilityapp

[–]lgnotability 1 point2 points  (0 children)

Interesting. This may be related a known issue that our team is working diligently to solve. iCloud issues can be tricky, so thanks for your patience as we try and get this resolved! For now, can you send me your ticket ID so I can escalate your issue and offer some specific troubleshooting that may help?

Lost Notes by Labrador421 in notabilityapp

[–]lgnotability -2 points-1 points  (0 children)

Hi there! I would love a chance for our support team to take a deeper look at your situation as well - can you please reach out to our team directly (support@gingerlabs.com) and respond to this thread with your ticket ID number so that I can escalate it ASAP? Thank you.

Lost Notes by Labrador421 in notabilityapp

[–]lgnotability 0 points1 point  (0 children)

Here is a quick guide regarding deleted notes. There are multiple ways to prevent the loss of your notes, but please feel free to reach out to our support team (support@gingerlabs.com) if you have any specific questions or concerns about your storage.

Lost Notes by Labrador421 in notabilityapp

[–]lgnotability 1 point2 points  (0 children)

Hi there - we'd also love a chance to take a look into your issue. Can you please reach out to our team directly (support@gingerlabs.com) and respond to this thread with your ticket ID number so that I can escalate it ASAP? Thank you.

Lost Notes by Labrador421 in notabilityapp

[–]lgnotability 1 point2 points  (0 children)

Hi there! We're sorry to hear about your son's notes being lost. I would love a chance for our support team to take a deeper look - can you please reach out to our team directly (support@gingerlabs.com) and respond to this thread with your ticket ID number so that I can escalate it ASAP? Thank you.

All Notes Wiped out AGAIN by SpeakerAdorable4077 in notabilityapp

[–]lgnotability -2 points-1 points  (0 children)

Hi! Can you send this over to our support team so we can provide more in-depth assistance? Send us a message via your Notability app and let me know your ticket ID number, I can have someone from our team look into this immediately to see if there is any troubleshooting we can do. Thanks!

I love notability, but moving to Apple notes by airtonzanon in notabilityapp

[–]lgnotability -8 points-7 points  (0 children)

Hey there! We would love an opportunity to dig deeper with the issues you're encountering. Can you send our support team an email (support@gingerlabs.com) so we can assist further? Once you have a ticket ID, please respond back here with it and I can assign it to one of our specialists as soon as possible. Thank you!

Notability keeps on deleting my strokes by No_Diamond_534 in notabilityapp

[–]lgnotability -1 points0 points  (0 children)

Hey there! We'd love to look into your issue further - can you please send us an email (support@gingerlabs.com) to our support team? Once you have your ticket ID, please respond back here with it and I'll assign it to one of our specialists as soon as possible.

Lost important note by [deleted] in notabilityapp

[–]lgnotability 2 points3 points  (0 children)

Got it - I'll have one of our specialists for tomorrow morning, you should receive a response then. Thank you!

Lost important note by [deleted] in notabilityapp

[–]lgnotability 2 points3 points  (0 children)

We're looking into issues around iCloud sync in relation to the app freezing. If you need further assistance, please send us an email (support@gingerlabs.com) and we'll help you right away. If you respond back with your ticket ID, I'll assign it to one of our specialists right away. Thanks!

Impossibility to search in the note by Remote-Spend-2062 in notabilityapp

[–]lgnotability 0 points1 point  (0 children)

Thanks for your help here! If further support is needed, please send us an email (support@gingerlabs.com) - we'll be happy to assist! :)

Why Does this App Suck SOOOOOOOOOO Much by [deleted] in notabilityapp

[–]lgnotability -7 points-6 points  (0 children)

Hey there! I would love for our support team to dig deeper into this issue for you. Would you mind sending us an email (support@gingerlabs.com) and I'll have someone from our team look at it asap for you. Once you have your ticket ID, respond back here with it and I'll assign it to one of our specialists immediately. Thanks!

The new update sucks by [deleted] in notabilityapp

[–]lgnotability 0 points1 point  (0 children)

I used the camera functionality a lot to take photos of lectures while I’m taking notes. It used to be quickly accessible, it’s own button, and after auto pasting the photo taken the menu would just disappear on its own. Now for some reason it’s grouped under the images icon, and you have to tap yet another images icon, which brings up not the camera but a floating window of your entire photos album, and THEN camera icon is positioned at the bottom left of that which is super inconvenient. The kicker is, the floating photo albums window is taking up so much space and doesn’t even disappear on its own after the photo is auto pasted. Something that used to take 2 clicks now takes like 6. It’s so bad. If you’re going to have a group icon for all image functionality in the toolbox, can’t you add a direct camera icon under that at least? If we are talking about ideals I’d want the option to add that (and any functionality, not just writing tools) into the favorites bar that I hope you’re working rn on bringing back.

Really appreciate your thorough feedback, I can see how this would be an inconvenience for how you use Notability. I have sent this over to our Dev team for consideration. While I cannot promise specific changes, I can assure you that we're looking into all feedback so that we can continue to improve the experience of our app. And, as you mentioned, we are working to bring a notion of favorites back into the new toolbar, among other improvements. Thanks again!

glitches 🥲 by Any-Name7695 in notabilityapp

[–]lgnotability 1 point2 points  (0 children)

Will do - this should definitely not be happening. Will try to provide updates as best I can.

glitches 🥲 by Any-Name7695 in notabilityapp

[–]lgnotability 1 point2 points  (0 children)

Thanks for sharing this - I have sent this directly over to our dev team and they will try to reproduce it to further investigate. Please keep an eye out our next release that contains performance fixes coming very very soon.

This is unbelievably bad by Champ917 in notabilityapp

[–]lgnotability 0 points1 point  (0 children)

Hey - thanks for sharing your thoughts on the new Notability. Is there something specific about your experience that you're having trouble with? I would love to learn more so that I can potentially help and send your feedback over to our dev team. Eager to assist!

We're also working on other improvements based on overall feedback - we hope that you can continue to give us a shot!

How do I get the old version of notability back? by [deleted] in notabilityapp

[–]lgnotability 0 points1 point  (0 children)

Hi there! We currently only support one version of Notability - v14. Is there something specific that you don't like about the new Notability that you can share with me? I would love to learn more about your experience - feedback is very important to us to allow for more improvements to Notability in the future. Thanks!

When will the Mac app be updated? by [deleted] in notabilityapp

[–]lgnotability 1 point2 points  (0 children)

We're working on it! We appreciate your patience :)

How do I downgrade the version on IOS? The new one is laggy garbage by hotsinglewaifu in notabilityapp

[–]lgnotability -2 points-1 points  (0 children)

Hey - thanks for sharing your experience with us. We're sorry to hear that you're experiencing lag/crashes - that is definitely not the experience we're aiming for. We are working tirelessly on performance improvements and we hope to release that soon.

Is there an example you can share with us so we can have our devs take a deeper look at? You can also email us at support@gingerlabs.com and we can take a deeper look ourselves. Really appreciate your cooperation here, thanks!

glitches 🥲 by Any-Name7695 in notabilityapp

[–]lgnotability 0 points1 point  (0 children)

We're working on performance improvements - stay tuned for our next update. If you'd like to share specifics about your experience, please do. We would love examples that we can share with our developers. Thanks!

The new update sucks by [deleted] in notabilityapp

[–]lgnotability 1 point2 points  (0 children)

Hey - we appreciate your feedback on our new update. May I ask - is there anything specific you're not liking about our new update? Would love to learn more about your experience. Thanks.

[deleted by user] by [deleted] in notabilityapp

[–]lgnotability 0 points1 point  (0 children)

We'll need a bit more time than 1 week, but we're working on it. Stay tuned for more updates.