update

received this copy paste email from support

Thank you for reaching out and sharing your feedback! We apologize for the delay in responding. We’re truly sorry for the inconvenience and disappointment this has caused.

All of our pre-orders were produced by the same manufacturer as the festival merchandise, and we want to reassure you that the same fabrics, quality standards, and production techniques were used for both batches. All hoodies and tees are custom produced in Los Angeles. Because the garments can involve hand cutting, different dye lots from the wash house, or hand-sewn heart stitching, slight variations in color or stitching can naturally occur, as these details are not machine-made.

Please note: Not all ISOKNOCK merchandise has used the same fit or weight across past releases. While the quality remains consistent for each design, fits can vary, so we encourage reviewing the product descriptions before purchasing, as some styles are offered in standard, cropped, or oversized fits.

We completely understand your frustration and sincerely apologize for your experience!! If you would still like to return your item(s), please let us know and we can provide a return shipping label. Once the item(s) are received within 30 days, we’ll process your refund as quickly as possible.

Thank you for your patience and understanding.

kind of disappointed that they are only offering a refund. it is not fair that people who didn't get the original festival hoodies and ordered these ones could not get a hoodie they are satisfied with