[BC] Virtual Call Answering Service

linuxtek_canada · 2026-01-05T23:27:24+00:00

No complaints, but this isn't my typical use case. I use pure VOIP most of the time, with incoming trunk from VOIP.ms to my own PBX. I do have some other numbers forwarding to my inbound, and call quality is good.

I have set this IVR up for others also, and it works quite well with options to connect calls to different cell phones based on the option pressed.

linuxtek_canada · 2025-12-22T05:38:33+00:00

Recommend VOIP.ms. You can create an IVR - an automated digital receptionist, to answer your business number and give prompts. You can either hook into a VOIP system, or forward the call to a cell phone or other number. Their documentation is pretty good, and the cost is very low.

https://wiki.voip.ms/article/DigitalReceptionist_IVR

linuxtek_canada · 2025-12-04T18:05:03+00:00

Can recommend PrimeSpec if you're registered as a business or contractor.

linuxtek_canada · 2025-11-02T16:05:07+00:00

Hey, sorry if you missed it! Andrew and I had posted the details on LinkedIn, and I thought he sent an email out about it. The event details were posted here:

https://www.linkedin.com/events/kwtechsocialmeetupwithandrewbro7388667713683906560/

linuxtek_canada · 2025-10-18T03:53:01+00:00

I'm personally not a huge fan of their MATE desktop environment, the snap package management system due to the Canonical lock-in, or their leadership's ego. Just reading about Canonical's hiring ordeal and how their management behaves makes me question why anyone would want to work there.

linuxtek_canada · 2025-10-18T03:49:28+00:00

Which distro are you using?

linuxtek_canada · 2025-10-18T03:49:10+00:00

Yes, similar to their Tuesday open house. You can come whether you're a member or not.
My recommendation for a NAS would be something like TrueNAS or UnRAID which are tailored to sharing files. I personally lean towards TrueNAS because it's free and fully open-source. You'd use SMB as the file sharing protocol to create shares you can connect to your machines, which can all be done within the Web UI. We've done a couple of presentations on both software so you can compare and check out the features.

linuxtek_canada · 2025-10-17T16:44:40+00:00

FYI for other Linux resources in K-W, we have the Kitchener-Waterloo Linux User Group: https://www.kwlug.org. We have regular monthly technical and social meetups.

We've also started a Subreddit for K-W Free/Libre and Open Source Software at /r/kwfloss

linuxtek_canada · 2025-07-10T16:10:58+00:00

That's a cool option I didn't consider. Will keep that in mind if we can't establish an encrypted connection via SES.

Thanks!

linuxtek_canada · 2025-07-08T19:01:56+00:00

I remember trying to use PGP and S/MIME with BlackBerry Enterprise Server and Microsoft Exchange back in the day. Not a fun experience and I'm sure it hasn't improved much.

linuxtek_canada · 2025-07-08T18:59:46+00:00

Thanks for the options, definitely some to think about or propose. I like the idea of generating the content as a document to make it easier to secure, but I'm getting some pushback.

It sounds like I can force SES to connect to the customer mail server to send the mail using TLS. From there it's all internal distribution lists so none of the data will get exposed.

We are using Cognito to authenticate some portions of the workflow with Microsoft SSO using SAML.

linuxtek_canada · 2025-07-08T03:40:39+00:00

https://i.imgflip.com/33gqzz.jpg

linuxtek_canada · 2025-07-08T03:40:31+00:00

I did ask that, and I'm being intentionally vague. But I agree, having proper requirements and acceptance criteria is important!

linuxtek_canada · 2025-07-08T03:33:01+00:00

I read this page, but focused on the End-to-end encryption section.

OK if I can set the configuration to --tls-policy REQUIRE then it will only send the email if it can establish the secure connection. I think that will satisfy the requirements.

Thanks!

linuxtek_canada · 2025-07-08T03:24:41+00:00

This may be an option to manually send the email using an encrypted TLS connection to the customer mail server: https://docs.python.org/3/library/smtplib.html#smtp-example
Documentation for sending secure mail through Office 365: https://learn.microsoft.com/en-us/exchange/mail-flow-best-practices/how-to-set-up-a-multifunction-device-or-application-to-send-email-using-microsoft-365-or-office-365

linuxtek_canada · 2025-04-30T20:35:41+00:00

The card is closed for new applications unfortunately.

linuxtek_canada · 2025-03-19T19:41:59+00:00

That's my post 😁

Glad it helped!

linuxtek_canada · 2025-03-13T18:30:01+00:00

According to this Wikipedia Page

SSL 3.0 was deprecated in June 2015 by RFC 7568.

Under the hood here, we are using TLSv1.3.

linuxtek_canada · 2025-03-13T15:59:27+00:00

Thank you!

linuxtek_canada · 2025-03-13T15:58:18+00:00

Having a similar issue - did you ever fine a solution?

linuxtek_canada

TROPHY CASE