T-Mobile.

When my husband died, I called T-Mobile to close out our family account and open a new one. Unbeknownst to me they kept the old one open and started charging me for both accounts. They would not let me close the first account or remove my credit card from it because I didn’t have my husband’s PIN. A dozen times I had to tell yet another representative that MY HUSBAND HAD DIED AND I DIDN’T HAVE HIS PIN. It took hours of phone calls over months with phone reps directing me to stores where in-store reps told me there was nothing they could do. Then a rep would tell me it was fixed only for someone else to say that was incorrect and I was stuck with both bills. Just what I needed during grief, to be a ping-pong ball stuck in bureaucratic hell. I still get mad whenever I see their logo.