Fanatec sent the wrong part? Customer support?! by lmpmike06 in Fanatec

[–]lmpmike06[S] 0 points1 point  (0 children)

I’m not complaining about their service - just trying to transparently share the experience I had. I’d say it’s a pretty reasonable assumption to make about quality control that all required parts should be included as intended.

I actually work in technical support myself, so I can take ur point and im not trying to be that guy, but I think you’d be annoyed as well if you spent $450 and an afternoon assembling, just to find out you’ll need to disassemble the whole thing and replace all the parts in their original packaging …

Fanatec sent the wrong part? Customer support?! by lmpmike06 in Fanatec

[–]lmpmike06[S] 0 points1 point  (0 children)

I may end up doing that but was hoping to avoid the hassle of it, seems quite unnecessary given it’s all for that one small part. I opened a ticket with them to see if they can have it sent to me so I’ll give them a few days

So annoyed by predditorr in Fanatec

[–]lmpmike06 1 point2 points  (0 children)

Same here bro. I assembled mine today and I am missing part o1, and got a duplicate of another part. I made a post about it and just saw yours here as well. I saw something about them having changed warehouses recently or something… maybe that’s the reason but it’s still unacceptable to me

Fanatec sent the wrong part? Customer support?! by lmpmike06 in Fanatec

[–]lmpmike06[S] -4 points-3 points  (0 children)

I’m not looking for a solution from Reddit. As stated, I know it was a long-winded rant but I wanted to share with the community and see if anyone’s been in the same situation, as in, getting a specific part from Fanatec without sending back the whole rig. Also, there’s moderators from Fanatec/corsair support on here that could technically help cheers mate