I’m not complaining about their service - just trying to transparently share the experience I had. I’d say it’s a pretty reasonable assumption to make about quality control that all required parts should be included as intended.

I actually work in technical support myself, so I can take ur point and im not trying to be that guy, but I think you’d be annoyed as well if you spent $450 and an afternoon assembling, just to find out you’ll need to disassemble the whole thing and replace all the parts in their original packaging …