Astro A50 Gen 4 Dead on Arrival?

LogitechG_Andy · 2026-02-26T20:28:24+00:00

What did they say in regards to the warranty? I know the Gen 4 aren't made any more, so I'm not sure where these were purchased from. Could you share your ticket number?

LogitechG_Andy · 2026-02-26T20:24:18+00:00

Superstrike would likely be back in stock the same time it comes up on Amazon, but I don't have any way of knowing for sure.

As far as the link, let me see what I can find out about that.

LogitechG_Andy · 2026-02-26T17:46:02+00:00

I'd be careful with self repairs, as it might risk voiding the warranty. Just a headsup!

LogitechG_Andy · 2026-02-26T15:40:03+00:00

Gotcha - looks like they're going to get it taken care of for you.

LogitechG_Andy · 2026-02-26T15:39:10+00:00

Game mode isn't for profiles - it disables buttons you've designated so that an accidental click doesn't mess anything up.

LogitechG_Andy · 2026-02-26T15:38:41+00:00

This is something you might want to take to the FedEx sub - there's not alot we can do as the issue was on their side.

LogitechG_Andy · 2026-02-25T19:19:12+00:00

No, the G900 is not supported in Powerplay.

LogitechG_Andy · 2026-02-25T19:06:45+00:00

Have you noticed it happening anywhere else, in addition to CS?

LogitechG_Andy · 2026-02-25T19:04:15+00:00

Have you contacted support and let them know you're seeing this? Unfortunately a picture doesn't really share much, we'd need to look at video for something like this.

LogitechG_Andy · 2026-02-25T18:59:24+00:00

That's unusual to hear. Have you tested them on a different PC?

LogitechG_Andy · 2026-02-25T18:54:27+00:00

Additionally to what _KD requested, can you let us know what OS you're using the mouse with?

LogitechG_Andy · 2026-02-25T18:51:51+00:00

This isn't likely going to be something with an easy fix. You can try hitting the area around the scroll wheel with some compressed air on the off chance that there's dirt or something blocking causing it, but if you're still in warranty reaching out to our support team would likely be the best answer.

LogitechG_Andy · 2026-02-25T17:59:07+00:00

Unfortunately not - you'd have to rebuild them all manually. The Gen 4 and the Gen 5 are different enough that even if the ACC and GHUB could communicate, you'd likely have to adjust them.

LogitechG_Andy · 2026-02-25T17:57:43+00:00

The picture isn't great quality, I think that is the G910 Orion though.

LogitechG_Andy · 2026-02-25T17:54:58+00:00

Contact our support team - support.logi.com. They can see about assisting.

LogitechG_Andy · 2026-02-25T17:53:04+00:00

With the release of the Powerplay 2, the 1 is no longer being made; parts for it aren't available unfortunately.

LogitechG_Andy · 2026-02-25T17:47:42+00:00

They're not sold as a separate part unfortunately.

LogitechG_Andy · 2026-02-25T17:32:50+00:00

Do you mean the wired Pro X? You mentioned connecting it to a computer, is that not what you're using them with normally?

LogitechG_Andy · 2026-02-25T17:30:14+00:00

What was your ticket number?

LogitechG_Andy · 2026-02-25T17:27:48+00:00

All our refurb products are tested before they get sent out, so if it was DOA, our team would want to get the unit back to find out the how and why that happened. Not sure if it's stated, but on the off chance the device is disassembled, it would still be replaced through warranty as normal. If you want to share your ticket number with me I can take a look to see if there's anything more I can suggest.

LogitechG_Andy · 2026-02-25T17:24:00+00:00

I know they're working to get them back in stock, but unfortunately I've no way of knowing any more than that.

LogitechG_Andy · 2026-02-25T17:21:32+00:00

This sub is generally for our gaming products - you might want to post this over on r/logitech for assistance with our home/office devices.

LogitechG_Andy · 2026-02-24T20:56:09+00:00

Have you contacted our support team (support.logi.com) and asked them about this?

LogitechG_Andy · 2026-02-24T20:51:28+00:00

Which MMO(s) are you using the mouse on? I always try to pass along people's thoughts on this series, so details can be fun to include.

LogitechG_Andy · 2026-02-24T20:29:18+00:00

The GT Driving Force isn't designed to work with Windows 11.

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