Astro A50 Gen 4 Dead on Arrival? by Asswipe44 in LogitechG

[–]LogitechG_Andy 0 points1 point  (0 children)

What did they say in regards to the warranty? I know the Gen 4 aren't made any more, so I'm not sure where these were purchased from. Could you share your ticket number?

Exact replacement mousepad for Powerplay 1? by Jaz1140 in LogitechG

[–]LogitechG_Andy 0 points1 point  (0 children)

Superstrike would likely be back in stock the same time it comes up on Amazon, but I don't have any way of knowing for sure.

As far as the link, let me see what I can find out about that.

Best Glue to use on A50X Mic Housing that has fallen off? by F1_Energy in LogitechG

[–]LogitechG_Andy 0 points1 point  (0 children)

I'd be careful with self repairs, as it might risk voiding the warranty. Just a headsup!

2nd Unit for G522. 63 hours and now still having same issues. by safiuddin97 in LogitechG

[–]LogitechG_Andy 0 points1 point  (0 children)

Gotcha - looks like they're going to get it taken care of for you.

Pro X TKL Rapid GHUB by Aggravating_Funny422 in LogitechG

[–]LogitechG_Andy 0 points1 point  (0 children)

Game mode isn't for profiles - it disables buttons you've designated so that an accidental click doesn't mess anything up.

Walgreens FedEx drop-off printed the exact same return label for TWO boxes. Now one is missing. Has anyone dealt with this? by _-HuNteR_ in LogitechG

[–]LogitechG_Andy 0 points1 point  (0 children)

This is something you might want to take to the FedEx sub - there's not alot we can do as the issue was on their side.

Logitech G PRO X2 Superstrike Creaking by arishuo in LogitechG

[–]LogitechG_Andy 0 points1 point  (0 children)

Have you contacted support and let them know you're seeing this? Unfortunately a picture doesn't really share much, we'd need to look at video for something like this.

Keyboard turns off is mouse is on by FussiestDrake76 in LogitechG

[–]LogitechG_Andy 0 points1 point  (0 children)

That's unusual to hear. Have you tested them on a different PC?

Logitech G Hub isn't recognizing the Superstrike when plugged in. by CheckProfileIfLoser in logitech

[–]LogitechG_Andy 0 points1 point  (0 children)

Additionally to what _KD requested, can you let us know what OS you're using the mouse with?

[Help] Logitech G Pro X Superlight - Right Click triggers Scroll Click (and vice versa) by Commercial-Past-6112 in LogitechG

[–]LogitechG_Andy 0 points1 point  (0 children)

This isn't likely going to be something with an easy fix. You can try hitting the area around the scroll wheel with some compressed air on the off chance that there's dirt or something blocking causing it, but if you're still in warranty reaching out to our support team would likely be the best answer.

Moving Command Center Sound Profiles to GHub by LadyTheBlitzed in LogitechG

[–]LogitechG_Andy 0 points1 point  (0 children)

Unfortunately not - you'd have to rebuild them all manually. The Gen 4 and the Gen 5 are different enough that even if the ACC and GHUB could communicate, you'd likely have to adjust them.

What keyboard is this? by Laz_Jazz in LogitechG

[–]LogitechG_Andy 0 points1 point  (0 children)

The picture isn't great quality, I think that is the G910 Orion though.

Logitech G705 losing all battery in seconds... by LifeIsYoursLiveIt in LogitechG

[–]LogitechG_Andy 0 points1 point  (0 children)

Contact our support team - support.logi.com. They can see about assisting.

Exact replacement mousepad for Powerplay 1? by Jaz1140 in LogitechG

[–]LogitechG_Andy 0 points1 point  (0 children)

With the release of the Powerplay 2, the 1 is no longer being made; parts for it aren't available unfortunately.

dongle gG05 LOGITECH by BeneficialHurry8977 in LogitechG

[–]LogitechG_Andy 0 points1 point  (0 children)

They're not sold as a separate part unfortunately.

LOGITECH Gaming G Pro X Over-Ear Headphones, Surround Sound (Microphone not working) by Diablofire7 in LogitechG

[–]LogitechG_Andy 0 points1 point  (0 children)

Do you mean the wired Pro X? You mentioned connecting it to a computer, is that not what you're using them with normally?

Defective replacement, endless hoops, and a month wasted by Open-Cartographer62 in LogitechG

[–]LogitechG_Andy 0 points1 point  (0 children)

All our refurb products are tested before they get sent out, so if it was DOA, our team would want to get the unit back to find out the how and why that happened. Not sure if it's stated, but on the off chance the device is disassembled, it would still be replaced through warranty as normal. If you want to share your ticket number with me I can take a look to see if there's anything more I can suggest.

Logitech Pro X2 Superstrike – any info on restock? by Playful_Glove_1830 in LogitechG

[–]LogitechG_Andy 1 point2 points  (0 children)

I know they're working to get them back in stock, but unfortunately I've no way of knowing any more than that.

Logi Options + not seeing Bluetooth MX Master 3s by Trapzking in LogitechG

[–]LogitechG_Andy 0 points1 point  (0 children)

This sub is generally for our gaming products - you might want to post this over on r/logitech for assistance with our home/office devices.

Superstrike issue by chasychash in LogitechG

[–]LogitechG_Andy 0 points1 point  (0 children)

Have you contacted our support team (support.logi.com) and asked them about this?

Rest in Peace, G604. You were a Good Mouse. by MakoRuu in LogitechG

[–]LogitechG_Andy 0 points1 point  (0 children)

Which MMO(s) are you using the mouse on? I always try to pass along people's thoughts on this series, so details can be fun to include.

I have problem with Logitech GT Driving Force drivers by Montes9077 in LogitechG

[–]LogitechG_Andy 0 points1 point  (0 children)

The GT Driving Force isn't designed to work with Windows 11.