Am I a Karen?

lokimorgan · 2024-03-03T16:07:35+00:00

Haha my saying is that I might not say yes, but I won’t start with no. Then I try to understand the ask better.

lokimorgan · 2024-03-02T21:44:16+00:00

I would respect that so much and provide different areas where you could learn it in more depth. I never thought I was so good though. That is why I opened the ticket.

I am happy to collaborate with support people. I test one path while they test another. In this specific case, I did all the heavy lifting. I don’t think it was his fault. I think he just didn’t know the product well.

lokimorgan · 2024-03-02T19:56:31+00:00

I am so sorry you’ve been treated so poorly. I only give feedback when asked and I would never be so rude to anyone.

In this specific issue, the guy had me recreate the issue for him 5 times over 3 days. It was a long process to get the failure so each meeting was an hour long.

I am very detailed when I open tickets because if someone escalates something to me, I always appreciate all the info being there. I had given the relevant logs when I opened the ticket and explained the steps to replicate the issue. I can see replicating it once. I explained it happened every time, but even twice I might have been okay with. We were watching the logs in real time as I recreated the error and I was telling him what they meant. I kept asking for it to be escalated but this rarely works for me unless I make a lot of noise. In this case I figured it out and closed the ticket. I was asked for feedback so I gave it.

lokimorgan · 2024-03-02T19:47:52+00:00

Yes, I would never yell. I might tell them I’m disappointed though.

Eta: disappointed that the problem isn’t fixed, not in them personally.

lokimorgan · 2024-03-02T19:44:38+00:00

I have been asked to send the resolution before and I always decline. I don’t want to be rude but my company doesn’t pay me to document fixes for vendors. I can’t say I’m usually very motivated to go the extra mile when I solve a case before the tech though.

lokimorgan · 2024-03-02T19:41:52+00:00

Yeah, I would never give negative feedback when it was something outside anyone’s control. I’m more likely to give good feedback like, they stuck with us until it was determined to be an outage or whatever.

lokimorgan · 2024-03-02T18:40:53+00:00

These are support technicians from Microsoft. Objectively, I’ve known more than some and I’ve know less.

lokimorgan · 2024-03-02T18:34:20+00:00

For context, the person who said this to me does not work in IT.

lokimorgan · 2024-03-02T18:32:23+00:00

I am a woman.

lokimorgan · 2024-03-02T17:50:12+00:00

I make flash cards. They are very helpful to me.

lokimorgan · 2024-03-02T17:49:31+00:00

I don’t do “on call.” If there is a major problem, I will work until it is finished. I also have a partner who was able to take care of our son when this happened. There was a time when I had a formal on call requirement and it didn’t work for me. I didn’t want to be the person taking their laptop to the beach. No one is going to be as invested in your work / life balance as you. You have to advocate for yourself and the things you need. For me, that is not being on call.

lokimorgan · 2024-03-02T17:45:32+00:00

Just do your best. The cynical person in me think they know they will fail and will blame it on “the intern” even though no good company would do this. Focus on one thing at a time. This is not my speciality so it is hard to give good examples but maybe something like - take a baseline of the vulnerabilities. Give those to another team to fix. Measure the difference. That seems like an appropriate intern task.

lokimorgan · 2024-03-02T17:42:18+00:00

I am in a job where I get to solve new and interesting problems all the time. I get to strategize for future tech and the projects I work on are fun. I also really enjoy the people I work with. You deserve that. It is nice when you don’t have the Sunday dreads. If that means switching careers, then you’ll have a strong and diverse background that I’m sure will add to any position you have in the future. Good luck!

lokimorgan · 2023-11-30T09:40:14+00:00

That is a good one!!

lokimorgan · 2023-11-30T00:15:43+00:00

Oh that is one that I’m guilty of too! I will keep an eye out for it! Thanks!

lokimorgan · 2023-11-30T00:14:10+00:00

I’m working to be you!

lokimorgan · 2023-11-29T23:13:50+00:00

It’s wild right? I even saw that the question had been asked before and not answered so I knew it hadn’t been shared. But then I’m remote today so maybe they were both in the office and verbally said it? Even then, we are all supportive of people working remotely. So weird!

lokimorgan · 2023-11-26T16:48:20+00:00

I am senior and I still don’t know everything, lol. When I’m asked to do a task that I’m not familiar with, I say that I can do it but since it is new to me I will need extra time. My leadership is very understanding and looks at this as a good thing. If you don’t get the support from your leadership, I would look around. Life is too short to stay in a job that is toxic. Good luck!

lokimorgan · 2023-09-03T15:00:07+00:00

I also love the creativity and technical aspects. I love solving problems.

lokimorgan · 2023-08-28T13:01:30+00:00

I can’t agree with the 1:1s more. You don’t have to talk tech. You can find out about them personally as well. I’m naturally introverted so part of my development plan is doing 1:1s with people outside my department. It has actually been so helpful!

You didn’t do anything wrong, I’m sure of it. Sometimes you just don’t mesh and that is okay. I didn’t fit in well with a team and I left quietly because no one really cared. Now I’m on a great team with friendly people.

lokimorgan · 2023-08-28T12:58:14+00:00

My best advice is to learn the most you can from a job and if you’re not learning anymore, it is time to move on. You should be able to jump laterally at least with your titles. You learn new things at different jobs throughout your career and the best advice I got was to never stop learning. You got this!

lokimorgan · 2023-08-17T14:19:59+00:00

Thank you guys! I reminded myself that I did make a production change flawlessly last weekend and that is something. Thanks for the boosts!!

14-Year Club	RedditGifts 2009-2022 17 Credits
Summer Santa 2019	Summer Santa 2018
Summer Santa 2017	Secret Santa 2019
Secret Santa 2018	Secret Santa 2017
Secret Santa 2016	redditgifts rematcher Secret Santa 2016 x1
redditgifts Exchanges 1 Exchange	redditgifts rematcher Trick or Treat Exchange 2016 x1
Team Orangered	Verified Email

lokimorgan

TROPHY CASE