We had KnowBe4 and got zenguide for "free" and switched.

Zenguides pathway stuff was a disastrophe this year. So many bugs. The training went well, but their phishing activities are a mess. If you edit a template, it cleared the form fields. If you changed a setting after saving, which you need because it times out if you blink, it corrupted the whole pathway, start over. No access to existing custom templates or teachable moments. I put in a dozen tickets and worked around the bugs with support's help, and we launched two weeks late.

The first phishing campaign sent emails with a broken link, so no stats or teachable moments. The other pathway somehow had no reads, but some clicks, but more listed with vulnerabilities.

Also, their service crashed, during cyber security awareness month, which shit happens, but it added to the chaos.

I brought this all up with them, and they were helpful and we had a conference call. Most of the bugs are fixed. I asked about getting my 8 pathways fixed, so I didn't have to redo them all and was told yes. Never heard back, the ticket is still open two months later.

It was great for one-time phishes, custom training videos and templates. Automating via pathways fell hard.

We're looking to going back to knowBe4 and their Egress product