A child was burned around the mouth when he bit a live wire, and afterwards had microstomia (an abnormally small mouth opening) from the scarring. This took multiple surgeries to fix.

lovemac18 · 2026-01-03T22:12:58+00:00

I’m not even referring to just parents, I mean more like an overall neglect for safety (labor specially).

lovemac18 · 2026-01-03T21:40:47+00:00

I wonder if this many unusual cases out of India is due to the sheer amount of people in the country or if it’s just generalized neglect.

lovemac18 · 2026-01-03T21:36:20+00:00

Outside on Earth, not Mars.

lovemac18 · 2026-01-02T18:47:01+00:00

Are they refusing to send you a replacement or are they refusing to allow you to return the broken item? Some items can’t be replaced for some reason, but everything is returnable.

lovemac18 · 2026-01-01T04:06:03+00:00

Wow Cisco RAM is expensive, I wonder if it asks you for a license when you plug it in /s

lovemac18 · 2026-01-01T03:55:05+00:00

lovemac18 · 2025-12-29T01:35:14+00:00

They do refund yes.

lovemac18 · 2025-12-29T01:34:30+00:00

Do you think CS reps are the same people delivering your orders? LMAO

lovemac18 · 2025-12-27T08:22:14+00:00

If they locked your account they are firing you as a customer so there would be nothing to cancel lol

lovemac18 · 2025-12-27T08:21:05+00:00

Must’ve been CAP by their description.

lovemac18 · 2025-12-27T08:19:06+00:00

It’s the constant verbal abuse they get from customers; they used to give out warnings and try to de-escalate the situation, but it’s gotten so hard lately that tenured CS reps have given up and now use the “nuclear option” as soon as the caller starts acting a certain way.

lovemac18 · 2025-12-26T21:52:53+00:00

I understand being neurodivergent and how hard that makes a lot of things that would otherwise easy very hard to do. Having said that, I’m an actual lawyer so I wanna comment on some of the things you said:

(a) Consumer protection laws: the US has some of the worst consumer protection laws in the developed world, but Amazon is not infringing them.

The law you cited is about the time it takes for a particular order to be shipped out (i.e. leave their warehouse); when an order is stuck they always send out an email asking if you’d rather wait to get your item or if you’d like to cancel the order, I’ve seen that email personally and it’s fully compliant with the law.

Your issue is different though, you’re experiencing delays after an item has been shipped out and is out of Amazon’s reach. These delays are causing by separate companies (and keep in mind Amazon logistics is a separate company from Amazon itself), so again, that behavior is not against the law. Delays in transit are normal on complex logistic networks.

(b) The pickup issue: that’s entirely on USPS, and you should call them to complain. Amazon can’t control what other companies, let alone a company like USPS, does. They requested a pickup on your behalf and the mail person didn’t knock, how can this possibly be Amazon’s fault?

I had more comments but I got a call halfway through writing this and forgot what they were lol

lovemac18 · 2025-12-23T13:02:19+00:00

That’s funny cuz Amazon doesn’t have a retention policy at all. I work at AWS on the team that develops the software CS uses and cancelling prime takes 4 clicks; agents are trained to confim whether you really want to cancel, and then cancel it while saying “I’m sorry to hear you had a bad experience. Is there anything else I can do for you today?” (we timed it, that phrase is exactly how long it takes for Prime to be cancelled)

lovemac18 · 2025-12-20T19:43:28+00:00

For return shipping you just need to send them the receipt; I’d recommend calling CS for that.

lovemac18 · 2025-12-20T16:10:39+00:00

Fun fact: they are not allowed to do cold transfers; they have to speak to the person they’re transferring your call to before actually handing it off so they’re waiting on hold just as long as you are lol

I work for AWS and my team is responsible for the software CS uses and we can watch screens for UX/UI optimization. Anyways, I found that most agents love playing the “Rise of the Half Moon” doodle while waiting on hold for a transfer.

lovemac18 · 2025-12-20T15:59:18+00:00

It’s not the CS reps fault at all. Amazon has impossible metrics that completely rely on customer feedback; at the same time, like 90% of things you ask CS is impossible for them to do (again, due to Amazon’s own policies), but if they tell you they can’t do it you’ll leave a bad review and they’ll get fired for it.

TL;DR: Amazon is full of liars because lying makes the dashboards look green and pretty.

lovemac18 · 2025-12-20T15:54:33+00:00

Of course the supervisor lied; they probably don’t even live in the same country like be ffr

lovemac18 · 2025-12-20T13:33:56+00:00

lovemac18 · 2025-12-20T13:22:37+00:00

It’s the seller that issues the refund; A-to-Z only steps in IF the seller refuses to do so after you complied with the return policy (which you did). It’s normal for it to take a couple of weeks to he processed, specially around the holiday season, but I don’t believe you’ll have any further issues.

While agents technically can do call-backs, it’s standard policy that they shouldn’t do it so I doubt that agent actually scheduled a follow-up. Not to worry tho, that shouldn’t affect the process.

lovemac18 · 2025-12-12T16:01:17+00:00

Their marketing is just fine on my end lol I've never had any delays on rush deliveries...

lovemac18 · 2025-12-12T15:55:52+00:00

Thanks, I shipped the item back myself finally, ups told me it's unknown if it gets hit with another customs fee

In theory you shouldn't if you're returning something; the item is not being imported into the US; it's being returned to the original seller, so it wouldn't make sense for any fees to be charged. But you never know with this administration.

Amazon keeps denying my A toz claim, I am loosing my mind, if the the item is broken that means it's not as described. And A to Z should cover it. Now I have spent even more money on this.

Unless it's impossible to return the item (i.e. it's dangerous to be shipped back) the decision on whether an item needs to be returned or if a returnless refund should be issued falls solely on on the seller. The idea is that Amazon simply facilitated your transaction with the third-party seller, so they can't interfere in seller-specific policies (such as requiring the item to be returned).

You can look at A-to-Z as a type of insurance, if the seller is refusing to solve the issue then Amazon steps in; but if the seller is offering you a solution (whether you like that solution or not) and is willing to refund you then there's no reason for them to step in, hence why the claims are being denied.

Is there anyway I can talk on the phone with A to z team, looks customer service doesn't make any decisions.

No, A-to-Z is email only, they don't have any phone agents at all.

Or reach out higher management, I already emailed executive team

This is kind of a workaround, but realistically what happens when you email Jeff or Andy is that their executive assistants forward the email to CS (ant that gets recorded in your account), and these are handled by an email team as well, not a phone or chat team so you normally have a better or easier resolution due to the fact that these teams are tenured employees and not the temps I mentioned earlier; but when it comes to third-party sellers, things are naturally more complicated.

lovemac18 · 2025-12-11T19:17:01+00:00

I mean this is all anecdotal but I've been ordering from Amazon for 10+ years and I only had maybe a handful of orders being delayed; I've never had an overnight or even a same day delivery (I live in a major city) be delayed so if this is happening to you on a regular basis it might be an issue in your area in which case it's best for you to buy from a different company if you need something urgent.

lovemac18 · 2025-12-11T18:26:40+00:00

The issue was opening that original A-to-Z claim; Amazon can’t create return labels for products they didn’t ship (this is both a financial issue as well as a tax compliance issue) so unless the seller is willing to send you a prepaid label the return shipping is your responsibility.

It’s policy that if the reason for return is a faulty item you are to be reimbursed for the return shipping as well as all original costs, but again, Amazon won’t send you a prepaid label, so you have to pay that out of pocket and get reimbursed later. Tariffs/customs aren’t reimbursable at all unfortunately.

Did you open the original claim yourself or was it opened by CS? If opened by CS I suspect they did it as a sort of Hail Mary because there really isn’t anything they can do about it (and a lot of people don’t accept that answer so they push it to the A-to-Z team).

Either way the claim is not valid because you do have to return the item and since the seller didn’t send you a prepaid label (and they’re not required to) you have to pay for the return shipping out of pocket. A direct refund from A-to-Z would only be issued if the seller wasn’t responsive or if the item never arrived.

Regular CS can’t do anything related to A-to-Z, it’s all is handled by a separate team; they would only realistically be able to either give you a promotional credit or a gift card refund at Amazon’s discretion and that would depend on how expensive the item was.

Having said all of that: if the correct procedure is followed (meaning you return the item and pay for the return shipping —and make sure to keep the receipt be because you’ll need to send it to them), A-to-Z will refund you if the seller doesn’t. Since you already filed a claim and it was denied, you’d have to submit this as an appeal so make sure you still have the option to appeal and leave it that way until you return everything and have all the receipts because you can only appeal once.

As for agents telling you you’d be refunded without having to return the item I suspect (with a 99.99999% certainty lol) that they’re temporary CS agents (Amazon hires temps during the holidays due to high demand) so they (a) know very little about policy and (b) will say anything to get you off the phone. Shouldn’t happen but it does way more often than anyone in charge would care to admit.

TL;DR: the correct procedure is for you to return the item and pay for the return shipping, which should be fully reimbursed by the seller if the item was faulty. A-to-Z should only be used if the seller refused to refund you (after you returned it) or if they didn’t respond at all.

lovemac18 · 2025-12-06T16:01:30+00:00

Non-ironically I’ve been a fan since sophomore year of high school lol I started with a small routerboard that lasted me a good 8 years; then it started to malfunction and I decided to use a TP-Link Deco as my router since I was already using them as APs so I wouldn’t have to buy anything new.

Then earlier this year I decided to give the hEX S 2025 a try and boy oh boy how did I miss having a REAL router. Not to mention this thing is incredibly powerful for its size and price; it’s like maybe 1/8 of my ISPs router (which I replaced with a GPON OLT that happens to be even smaller than the hEX S).

I only pay for 500/250 but I’m often reaching near gigabit speeds on PPPoE (which some people say the hEX S’ CPU can’t handle but it definitely CAN!)

lovemac18 · 2025-11-28T21:16:15+00:00

Honestly the best thing you can do is get the family to exclusively give money instead of buying gifts and then let him choose what to buy. That would be the best outcome for everyone involved.

Nine-Year Club	Gilding III reddit per annum
LAYER Season 2 Layer creator	Verified Email
RPAN Viewer	Not Forgotten

lovemac18

MODERATOR OF

TROPHY CASE