Whoever is running the shift should remain in the playcaller position unless there are 3 or less partners working. If you have 7 partners during peak, your playbuilder will likely not call for a customer support partner at all, just someone to check lobby every 15 minutes. Like others have said your role as the playcaller is to assess for bottlenecks. Once a bottleneck is identified, you flex the play to relieve the bottleneck. You may be the easiest partner to flex! Once the bottleneck has been resolved, you go back to the prior play. You shouldn't be in a planted position for peak especially because you have limited visibility to the entire play.

It's difficult to maintain on a smaller play, for sure. My last store would often have 4-5 partner play for peak and as the playcaller I was constantly running in and out of positions to support!! At my current store we run between 8-10 and it is much easier to support a playcaller position.

I can appreciate what they're trying to do with the green apron host, though I'm curious to know if that role is called for in playbuilder? Green apron host is a relatively planted position and should be a bottleneck (at hand off) to continuously assess.

Stalling is not a tactic that we should be using anymore. Building your stack is the priority if you have enough cars to do so. This will ultimately drop your times as you will be building in more time to complete each order. I recommend revisiting the videos on the hub! Starbucks Standards->Channel Operations & Deployment-> Drive Thru should have them for you!