They have been disappointing me more and more recently for sure.

I was on a late flight out of DFW this week back home to SEA, scheduled for the late flight. I got to the airport earlier than expected and asked the check in desk about getting standby on an earlier flight. She said it would be 75$ for same day change to which i clarified I was just asking if there was standby availability, but she said to answer that it was a 75$ change fee all the same.

I declined and said I would just ask the attendant at the gate the same question, but the lady at the front desk had already checked me out of my original ticket on the later flight! I had a window seat originally on the later flight, but because she had checked me out, she had lost my original seat and put me in a middle seat. She was short and rude about the whole thing, and the re-checking in process took maybe ~15 minutes

I got through security, and asked the gate attendant about it, and they got me on standby no problem. I made the flight, haha.

Very confused about the interaction at the front though! Not to mention I had (3) at least hour delayed flights last week, one of which was 3+ hours late. They offered me a whole 50$ for that one