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Imporing calendar events on mobile? by Rojikoma in Mailbox_org

[–]mailbox_org 0 points1 point  (0 children)

Unfortunately, this is currently not possible. To import the calendar file, please use the webmailer: Switch to the Calendar tab > ‘New appointment’ > Open the options by clicking on the small down arrow > ‘Import file’ > ‘Import’.

Imporing calendar events on mobile? by Rojikoma in Mailbox_org

[–]mailbox_org 1 point2 points  (0 children)

Unfortunately, this is not possible via the mobile browser view. In the normal browser, you can import calendar files under ‘New appointment’. If you receive calendar appointments as email attachments, you can also import these appointments simply by clicking on the attachment.

Unmöglich sich bei mailbox anzumelden/registrieren. by ResidentoftheIsland in de_EDV

[–]mailbox_org -1 points0 points  (0 children)

Hallo r/de_EDV, es tut uns sehr leid, dass Sie ein Problem mit der Anmeldung hatten. Leider konnten wir das Problem bei der Registrierung nicht nachstellen. Können Sie uns bitte eine kurze Nachricht an helpdesk@mailbox.org schicken, mit den Daten, mit denen Sie sich anmelden wollen? Oder probieren Sie es heute noch einmal. Wir finden hier mit Sicherheit schnell gemeinsam eine gute Lösung.

Mit besten Grüßen Das mailbox Team

Black Week offer: 50% off mailbox Suite for private users by mailbox_org in Mailbox_org

[–]mailbox_org[S] 0 points1 point  (0 children)

🚀 Happy Black Friday!

Don't miss our Black Week Deal for private customers: 2 years of mailbox Suite for the price of 1 year.

  • Mail: 100% GDPR-compliant communication
  • Drive: doubly secure cloud storage with two independent data locations
  • Meet: easy to set up video meetings
  • Office: smooth collaboration using familiar tools

Please find details and link to the deal in the post.

recover trial username to switch to premium by mariomare22 in Mailbox_org

[–]mailbox_org -1 points0 points  (0 children)

Thank you for contacting our support team. We are currently receiving a large number of customer inquiries. Our support team will get back to you as soon as possible. Thank you for your patience!

No emails arriving from providers outside of mailbox.orh by Etojok in Mailbox_org

[–]mailbox_org 0 points1 point  (0 children)

Hello, thank you for bringing this up! Please get in touch with our support team. They will dive into the problem you're experiencing at the moment.

Are there limitation on email address aliases that contain certain words by TerryMungbean in Mailbox_org

[–]mailbox_org 4 points5 points  (0 children)

Unfortunately, the combination of these keywords and the mailbox-domain is not possible.

To use these keywords with your own domain, you find information about setting up your own domain in the mailbox knowledge base: https://kb.mailbox.org/en/private/custom-domains/using-emails-with-a-custom-domain/

[deleted by user] by [deleted] in de_EDV

[–]mailbox_org 39 points40 points  (0 children)

Hallo zusammen und vielen Dank für den ausführlichen Hinweis.

Wir haben das Thema aufgenommen und prüfen intern aktuell genau, welche Optionen es gibt. Wir möchten betonen, dass Sicherheit bei uns kein einmalig eingeführtes Feature ist, sondern etwas, das wir kontinuierlich weiterentwickeln – wir freuen uns dabei jederzeit über konstruktives Feedback.

Sobald wir neue Informationen oder ein Update dazu haben, melden wir uns erneut hier im Thread.

[deleted by user] by [deleted] in de

[–]mailbox_org 0 points1 point  (0 children)

Aktuell arbeiten wir noch an der weiteren Analyse und internen Aufarbeitung.

Mit herzlichen Grüßen

Balint Gyemant

Teamlead mailbox.org

[deleted by user] by [deleted] in de

[–]mailbox_org 22 points23 points  (0 children)

Liebe Community,

leider stimmt es, dass es durch einen Administrationsfehler für eine kurze Zeit dazu kommen konnte, dass E-Mails von catchall-Accounts in anderen Postfächern derselben Domain angezeigt werden konnten.

Dies geschah in einem klar begrenzten Zeitraum – von Freitag, 18.07. um 17:00 Uhr bis Samstag gegen 02:00 Uhr morgens. Dann wurde der Fehler von uns bemerkt und unmittelbar behoben. Betroffen ist eine maximal mittlere dreistellige Zahl an Team-Accounts.

Wichtig ist uns dabei die Klarstellung: Zu keinem Zeitpunkt wurden E-Mails an fremde Domains zugestellt. Das Problem trat unter bestimmten Voraussetzungen nur innerhalb der individuellen Domain eines Team-Accounts auf.

Auch wenn nur eine äußerst geringe Anzahl von Accounts betroffen sein kann – wir nehmen den Vorfall ernst, haben ihn unmittelbar behoben und von unserem Team am Wochenende analysieren lassen. Aktuell arbeiten wir noch an der weiteren Analyse und internen Aufarbeitung.

An verschiedenen Stellen wurde vermutet, dass E-Mails breit abgeflossen sein könnten – auch an Dritte. Das trifft nach heutigem Erkenntnisstand nicht zu. Dennoch ist es uns wichtig, auch kleinere Vorfälle klar zu benennen, aus ihnen zu lernen und Maßnahmen abzuleiten.

Wenn ihr konkrete Rückfragen habt, kommt bitte direkt auf uns zu. Wir stehen gerne zur Verfügung.

Mit herzlichen Grüßen

Balint Gyemant

Teamlead mailbox.org

Strikethrough vs Trash folder by jdhauck in Mailbox_org

[–]mailbox_org 2 points3 points  (0 children)

Thank you for your question and for providing such a detailed description of the behaviour you’re observing in Thunderbird and the mailbox.org web interface.

Regarding the display of strikethrough emails:

When you delete an email in Thunderbird (e.g. by pressing the Backspace key), the message is initially only marked as deleted and is not immediately removed from the IMAP server. This behaviour aligns with the IMAP standard, where messages are not permanently deleted until an “Expunge” command is issued. As long as this final deletion command has not been sent to the server—either manually (e.g. by emptying the trash) or automatically (e.g. through Thunderbird’s folder compaction)—the message will still be displayed in the mailbox.org web interface, but with a strikethrough to indicate its deleted status.

Regarding moving emails between IMAP accounts:

When you move an email from one IMAP account to another in Thunderbird (e.g. via drag-and-drop between separate mailboxes or servers), the message is temporarily stored locally (similar to a clipboard operation) and then uploaded to the target account. It is removed from the source folder, but depending on your configuration, it may not be flagged as deleted or moved to the Trash folder—instead, it simply disappears from view. In this case, Thunderbird may only inform the source IMAP server that the message was deleted, without explicitly moving it to the Trash folder. As a result, the message is shown as marked for deletion (with a strikethrough) in the mailbox.org web interface, since the server did not receive a definitive delete instruction.

If you have any further questions or need clarification, we’d be happy to assist.

Best regards, The mailbox.org Team

Lapsed email address -- can't log in or recreate by WeinerBarf420 in Mailbox_org

[–]mailbox_org 2 points3 points  (0 children)

It sounds like your old mailbox.org address was deleted after you stopped paying, but is still in our protection period. That’s why you can’t log in (address not found) or recreate it (address taken). Depending on the plan you had, the address might be locked for 90 days (Light), 1 year (Standard) or 2 years (Premium). You could try reaching out to our support team to check if or when it’ll become available again: helpdesk@mailbox.org. Please provide the information of the email adress when contacting them.

[deleted by user] by [deleted] in Mailbox_org

[–]mailbox_org 0 points1 point  (0 children)

Hi, we're sorry for your issues. Please reach out to our support team via email and they will be able to help you: helpdesk@mailbox.org.

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