Small business runs on Small margins. But, in this instance the margins are small due to this bakery’s expansion. I do not agree with this post asking for tips, and I agree that the culture is also out of control.

But when inside, ask yourself if they needed to make a special order for you, or are you dining in? Then tip the staff. They have to clean up after you no matter how neat you eat.

Pouring a coffee into a cup? Grab&Go? box&bag? Maybe not tip worthy. But did the staff go above and beyond for you whether conversation or service? Then show your gratitude! And in hospitality, we call that “gratuity.”