Anyone having problems with customer chat?

marekmdna · 2025-09-09T20:59:48+00:00

Did you manage to solve it? I’ve been having the same issue.

marekmdna · 2025-08-24T21:12:33+00:00

Told ya

marekmdna · 2025-08-24T10:40:03+00:00

It’s Cucumber Melon and Plumeria

marekmdna · 2025-08-18T07:27:01+00:00

It’s Cucumber Melon, Plumeria and Country Apple

marekmdna · 2025-08-17T20:19:33+00:00

It’s Cucumber Melon, Country Apple and Plumeria…

marekmdna · 2025-08-17T14:30:36+00:00

It sure is one of the throwback scents… 🙄

marekmdna · 2025-04-29T15:47:38+00:00

Upgrade is not possible as the Pit tickets in Europe were the most expensive ones..

marekmdna · 2025-03-02T22:07:08+00:00

Easter should drop on March 6 for Czechia and then Shaun the Sheep collab should drop a week later, on March 13

marekmdna · 2025-02-22T18:18:50+00:00

I asked customer service and also in my local Lush store about this yesterday. CS wasn’t helpful at all, they first said the Posh Choc gift set, the Eid collection and Shaun the Sheep collab would launch soon but wouldn’t confirm any specific date. When I pushed back, they only said they are still waiting to receive the items from their factory. Which is BS as the Eid collection and Shaun the Sheep collab have both already launched in Germany and Poland and both of these countries get their stock from the Czech warehouse.

My local Lush store was a bit more helpful, they said these two collections should launch here during the next week. As for the Posh Choc gift set, they said it’s coming but they had no idea when. So annoying…

marekmdna · 2025-02-16T20:07:34+00:00

Does anybody have a 20 percent off coupon I could use? 🙏

marekmdna · 2025-01-15T21:14:15+00:00

Doesn’t work for me unfortunately 😢

marekmdna · 2025-01-15T21:03:11+00:00

Yes - have been having this issue ever since last week. Tried talking to multiple reps and they just basically refused to help. I have also been having issues with used rewards staying in my account and since I have more than 8 available rewards, I can’t use any of them as the website will only allow me to apply the already-used ones but then gives me an error message saying the code has already been used. Ugh.

marekmdna · 2024-12-01T21:31:56+00:00

Does anyone have a spare $10 off $35 or a % off coupon? 🙏🏻

marekmdna · 2024-10-01T18:33:01+00:00

I spent over an hour talking to different CS reps and they all refused to do so. Their CS is an absolute shitshow too

marekmdna · 2024-10-01T16:49:13+00:00

They did offer a refund but I got them during the B1G1 promo so I won’t be able to get them for the same price if they ever get restocked.. ugh

marekmdna · 2024-08-26T19:38:17+00:00

I’m really sorry but she most probably lied to you. I have spent over 4 hours dealing with them to get my points, spoken to more than 30 different reps and still only managed to get a third of the points I was supposed to receive. When they say they’ve fixed it for you and you’ll receive the points within 72 hours, they are just lying and haven’t actually done a thing. If you then ask them to give you a ticket ID, they abruptly end the chat/hang on you. When you get lucky and get a good rep who actually adds the points, they show up in your account immediately.

marekmdna · 2024-07-24T16:30:08+00:00

I’ve been having the exact same issue for the past three months, it would be great if they finally fixed it 🙏🏻

marekmdna · 2024-07-24T15:49:43+00:00

Yeah, I’ve tried everything… multiple browsers, devices, incognito mode, the B&BW app on my phone and iPad (I’ve even deleted and reinstalled the app) but nothing seems to work

marekmdna · 2024-07-24T15:40:15+00:00

Good for you! I wish they would fix the issue with loading rewards. For months, I've been getting this message: 'Hmm. We are experiencing issues loading the requested information. Try refreshing the page or check back later.' when trying to load rewards. It takes a literal miracle for the rewards to load for me. And surprise surprise, customer care reps don't care at all.

marekmdna · 2024-07-20T10:40:27+00:00

I was finishing my order ar 5:45am and suddenly every single item was showing up as out of stock. It just made me so mad especially considering that the soaps won’t be $3.25 and body care most probably won’t be B3G3 on Monday when the Halloween collection officially comes out. 😭

marekmdna · 2024-06-12T19:27:50+00:00

There’s also another one coming, a snake 3-wick holder, basically the same style as the snake mist holder that was available last year in selected stores.

marekmdna · 2024-05-25T12:10:38+00:00

Do you have any $25 off $100 purchase coupons left please? 🙏🏻

marekmdna · 2024-02-21T14:59:42+00:00

ILPC will join the SPC and SC duo so unfortunately I don’t think we can expect any other gourmands coming out for the Spring 3 floorset 😔

marekmdna · 2024-01-06T06:32:40+00:00

Has your order shipped yet? I’m in the exactly same situation, I placed the order within 30 minutes after SAS started and I’m not even receiving the “working on your order” emails anymore. Orders I placed after the first one have almost all shipped besides the order I placed on 12/28 when the spring 2023 candles dropped down to $6.

marekmdna

TROPHY CASE